Member Service Representative Intern

Consumers Credit UnionOnsite - Holland, MI

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Paid Community Service Time

Career Development

Tuition/Education Assistance

Job Description

Member Service Representative Intern

Consumers Credit Union is looking to hire a passionate Member Service Representative Intern. As an MSR Intern, you will provide superior member service and sales to enhance membership and exceed member expectations at our Washington, Douglas, and South Haven offices. You will assist members with basic financial questions and concerns and open new accounts and handle loans.

Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

What you will do:

Learn about individual sales goals.
Assist with credit union products and services.
Identify potential referral opportunities under supervision.
Maintain a positive attitude, provide good service and follow up to members and co-workers with guidance.
Respond to basic member communications and inquiries in a timely manner, with supervisor support when needed.
Learn techniques for handling difficult member situations and resolving basic member concerns.
Shadow and assist with opening new accounts for members.
Observe IRA account processes and transactions.
Learn to demonstrate Online Banking and Bill Payer features to members.
Assist with Debit cards, payroll direct deposit, and disbursement requests under supervision.
Support the loan application process by gathering documentation and learning about loan requirements.
Observe the loan approval process and documentation procedures.
Learn to use the Customer Relationship Management system for basic documentation and follow-up activities.
Develop basic knowledge of business services, accounts, and transactions.
Observe the process of establishing business account relationships.
Develop decision-making skills by observing and participating in guided membership interactions.

What you will bring to the table:

College junior or equivalent
Professional Presence - a polished appearance and composed demeanor that builds member confidence.
Member Focused Approach- Exceptional listening skills and genuine empathy to understand and address concerns.
Problem-Solving Skills- Ability to solve problems in a timely manner and diffuse difficult member interactions.
Financial Knowledge- Comprehensive understanding of business services, accounts, and transactions.
Results Orientation- Track record of goal achievement
Technical Proficiency- Knowledge of current technology, with the ability to easily navigate multiple software applications.

What you will gain:

Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship
Networking opportunities with professionals and other interns
Job shadowing experience outside of your department
College credit eligibility
Hands-on industry training
Mentorship from experienced team members
Volunteering Opportunities

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.

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FAQs About Member Service Representative Intern Jobs at Consumers Credit Union

What is the work location for this position at Consumers Credit Union?

This job at Consumers Credit Union is located in Onsite - Holland, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Consumers Credit Union?

Employer has not shared pay details for this role.

What employment applies to this position at Consumers Credit Union?

Consumers Credit Union lists this role as a Full-time position.

What experience level is required for this role at Consumers Credit Union?

Consumers Credit Union is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Consumers Credit Union for this role?

Consumers Credit Union offers following benefits: Paid Community Service Time, Career Development, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Consumers Credit Union?

You can apply for this role at Consumers Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.