Member Services Desk Staff - Mornings And Afternoons

Jewish Community Center of LouisvilleLouisville, KY

$14 - $14 / hour

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Overview

Compensation

$14-$14/hour

Job Description

Pay: $14.00 per hour

Job Summary:

Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC (or Health and Wellness Area) either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; triages deliveries and responds to member and guest inquiries. Communicates and works well with teammates and cross functional partners.

The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be able to deal with complaints and give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.

Duties and Responsibilities:

Primary functions include welcoming and engaging members and guests
Maintain a safe and secure facility by ensuring member check-in procedures are followed
Address member concerns in a professional manner
Utilize member database to confirm member status, point of sale, etc.
Balance cash drawer accurately after each shift
Be knowledgeable about programs and procedures throughout the JCC
Exceed expectations when providing members/guests with requested information
Promptly refer member/guests to appropriate staff and/or JCC department
Deliver outstanding customer service in a friendly, polite and diplomatic manner
Promptly and accurately direct all telephone inquiries
Learn and maintain working knowledge of JCC emergency procedures plan
All other duties as assigned

Qualifications:

Excellent in-person and over the phone customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written communication skills
Energetic, enthusiastic, and motivated
Strong computer skills, experience with databases and/or Microsoft suite a plus
Timely and reliable

Job Type: Part-time (10-20 hours per week)

Benefits:

Employee discount

Work Location: In person

OnTARC route 23 and 40x.

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FAQs About Member Services Desk Staff - Mornings And Afternoons Jobs at Jewish Community Center of Louisville

What is the work location for this position at Jewish Community Center of Louisville?

This job at Jewish Community Center of Louisville is located in Louisville, KY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Jewish Community Center of Louisville?

Candidates can expect a pay range of $14–$14 per hour for this role.

What employment applies to this position at Jewish Community Center of Louisville?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Jewish Community Center of Louisville?

You can apply for this role at Jewish Community Center of Louisville either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.