Member Services Manager (Healthcare)
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Overview
Remote
On-site
Compensation
$60,000-$60,000/year
Job Description
Job Overview Member Services Manager (Healthcare)Compensation: $60,000$65,000/yearLocation: New York, NYSchedule: Monday to Friday (Remote)TAG MedStaffing is hiring multiple Member Services Managers (Healthcare) in New York, NY for our client, leading member support and care coordination operations within a healthcare services environment. This role will oversee a high-volume virtual team supporting member engagement, navigation, case management, and retention while maintaining strong service quality and regulatory compliance. The ideal candidate has 57 years of customer service, healthcare support, social services, care navigation, or contact center experience with proven people management skills and fluency in English and either Spanish or Mandarin.Responsibilities as the Member Services Manager (Healthcare):
- Team Leadership: Lead, coach, and develop a member services team while managing performance, productivity, and service quality.*
- Member Services Operations: Oversee daily member support operations, staffing, scheduling, workflows, and service delivery.*
- Performance Management: Monitor key performance indicators, identify operational trends, and implement improvements to strengthen member experience and team performance.*
- Member Support: Manage escalated member concerns and complex service issues while supporting effective member navigation, engagement, and care coordination.*
- Compliance: Maintain adherence to applicable healthcare, privacy, documentation, and member service requirements.*
- Training & Reporting: Support employee onboarding and development while preparing operational reports on performance, service quality, and team outcomes.
- Education: High school diploma or equivalent is required, with an associate or bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred.*
- Experience: 57 years of customer service, member services, contact center, social services, care navigation, healthcare support, or related experience is required, including people management experience.*
- Industry Knowledge: Experience with high-volume service operations is required, with Medicaid, healthcare, care coordination, patient support, or related member services experience strongly preferred.*
- Technical Skills: Experience with contact center technology, CRM platforms, workforce management tools, or electronic documentation systems is preferred.*
- Skills & Attributes: Professional fluency in English and either Spanish or Mandarin is required, along with strong leadership, communication, organizational, problem-solving, member engagement, and escalation management skills.
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FAQs About Member Services Manager (Healthcare) Jobs at TAG MedStaffing
What is the work location for this position at TAG MedStaffing?
This job at TAG MedStaffing is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TAG MedStaffing?
Candidates can expect a pay range of $60,000 and $60,000 per year.
What employment applies to this position at TAG MedStaffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TAG MedStaffing?
You can apply for this role at TAG MedStaffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.