Member Services Representative
CrunchFargo, ND
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health & Wellness Programs
Job Description
General Job Description:
The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.
Expectations
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Always maintain professional disposition
- Sell retail products
- Schedule member services: tanning, hydro-massage, etc.
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Team Member Handbook
Requirements
- Obtain or maintain a valid Child/Infant CPR Certification
- Experience working with children
- Certifications, as local/state laws require
Physical Requirements
- Lift 10 lbs. on occasion
- Stand, bend and squat with frequency
- Climb and hang decorations when needed
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FAQs About Member Services Representative Jobs at Crunch
What is the work location for this position at Crunch?
This job at Crunch is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Crunch?
Employer has not shared pay details for this role.
What employment applies to this position at Crunch?
Crunch lists this role as a Full-time position.
What experience level is required for this role at Crunch?
Crunch is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Crunch for this role?
Crunch offers Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Crunch?
You can apply for this role at Crunch either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.