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Member Support Specialist

FIT - Functional Inspired TrainingAustin, TX

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Overview

Schedule
Part-time
Career level
Senior-level
Benefits
Paid Community Service Time
Career Development

Job Description

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

  • Casual role, which requires early mornings, evenings and weekend work
  • Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
  • Responsible for studio tidiness and returning equipment to standards set by studio management
  • Participate in networking/community events as needed and studio promotions to generate new business
  • Stay up to date with, and implement FS8 brand and athletics standards at all times
  • Working front desk + establishing relationships with current and future members
  • Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
  • Attention to detail during shift for member experience
  • Stocking laundry, studio supplies, and rolling towels in preparation for classes
  • Willingness to evolve with new developments in the fitness industry
  • Professional attire + presence in studio
  • Representing the elements of the brand
  • Minimum of 20 hours/ week, + 40 calls/ shift
  • Any other duties as assigned

Requirements

  • Valid CPR and First Aid Certificate
  • Excellent customer service skills
  • Professional and effective communication skills
  • In-depth understanding of the benefits of Pilates, Tone and Yoga.
  • Passion for learning and attending continued education training
  • Punctual and Reliable

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FAQs About Member Support Specialist Jobs at FIT - Functional Inspired Training

What is the work location for this position at FIT - Functional Inspired Training?
This job at FIT - Functional Inspired Training is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at FIT - Functional Inspired Training?
Employer has not shared pay details for this role.
What employment applies to this position at FIT - Functional Inspired Training?
FIT - Functional Inspired Training lists this role as a Part-time position.
What experience level is required for this role at FIT - Functional Inspired Training?
FIT - Functional Inspired Training is looking for a candidate with "Senior-level" experience level.
What benefits are offered by FIT - Functional Inspired Training for this role?
FIT - Functional Inspired Training offers following benefits: Paid Community Service Time and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at FIT - Functional Inspired Training?
You can apply for this role at FIT - Functional Inspired Training either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.