Membership and Outreach Coordinator

Children's Healing CenterGrand Rapids, MI

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Overview

Schedule

Alternate-schedule

Part-time

Career level

Senior-level

Remote

On-site

Benefits

401k Matching/Retirement Savings

Job Description

Details: Hourly, Part time (24 hours). Paid time off, paid holidays, Simple IRA match. Compensation based on experience and qualifications.

Children's Healing Centers (CHC) are the nation's first recreational centers for kids with weak immune systems. With sites in Grand Rapids and Ypsilanti Township, Michigan, we provide social and emotional healing in a germ-free environment. The Centers are safe havens for kids ages 0 to 26, and their families, to step away from the stress of a complex medical diagnosis to just have fun! We break down the barriers of isolation and make play possible.

The Membership and Outreach Coordinator responsibilities include:

Grow prospect and current members

Develop and execute initiatives to recruit and retain families alongside Membership Manager

Responsible to achieve member visit and usage targets

Call and email prospects and members to invite to programs

Assist in creating member communication materials (monthly newsletters)

Track effectiveness in member database

Can you work within a team to increase participation from our member families? Can you clearly communicate via email and phone?

Plan and Execute Programs

Plan and execute developmentally appropriate programs for kids and parents

Adjust programs according to size and age of participants

Lead volunteers to execute programs

Can you engage member kids and parents through play and conversation to create friendships? Can you organize volunteers to help with planned activities and maintain a safe place for our members?

Cultivate Community and Referral Partners

Seek out businesses, groups, and community organizations for referrals and program partnerships
Attend community events and host tables to share about the Center

Can you connect with individuals on a one-to-one basis through storytelling and with authenticity? Can you speak confidently in front of small and medium sized groups? Are you comfortable reaching out to new people?

Other duties as needed to operate a Center

Sharing about the Center with family, friends and community organizations

Covering other staff roles when team members are out as needed

Are you willing to help wherever needed on a small team?

Required Qualifications

Excellent written and verbal communication skills with the ability to connect authentically with diverse audiences
Experience engaging children, adolescents and families
Comfortable networking and representing the organization at community events, presentations, and outreach opportunities with professionalism and confidence
Self-motivated with strong initiative, capable of managing multiple priorities and driving ideas and opportunities to grow member engagement and community partnerships
Ability to remain calm and effectively manage Center operations during emergency situations
Proficiency with Microsoft office 365 and related software (e.g., CRM, Word, Excel, SharePoint, and Constant Contact)
Willingness to work a nontraditional schedule, including at least one evening shift per week and two weekends per month (one weekend in the summer)
Ability to meet the physical requirements of the position, including stooping, kneeling, working at children's levels, moving throughout the Center, and lifting up to 45 pounds
Reliable transportation for community outreach activities and local travel

Preferred Qualifications

Bachelor's degree in related field
Fluency in both English and Spanish (written and verbal)
Experience in community outreach, partnership development, member engagement, volunteer coordination, or nonprofit programming
Demonstrated ability to build and maintain relationships with families, healthcare providers, affinity groups, community organizations, and business partners

Key Characteristics for CHC staff:

Welcoming and engaging person, inclusive of everyone

Passionate and committed to serving immune compromised children and their families

Relational individual with ability to connect to both kids and adults and build trust

Ability to put others before self, listen before talking, meet others where they are at

Willing to do whatever is needed to make the organization a success

Self-starter with the ability to generate and prioritize work for themselves

Continual learner, comfortable executing projects outside of knowledge area

Team player—believes that partnerships strengthen, everyone has valuable skills

Can handle sensitive information with integrity and confidentiality

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FAQs About Membership and Outreach Coordinator Jobs at Children's Healing Center

What is the work location for this position at Children's Healing Center?

This job at Children's Healing Center is located in Grand Rapids, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Children's Healing Center?

Employer has not shared pay details for this role.

What employment applies to this position at Children's Healing Center?

Children's Healing Center lists this position under the following employment categories:

Alternate-schedule
Part-time

What experience level is required for this role at Children's Healing Center?

Children's Healing Center is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Children's Healing Center for this role?

Children's Healing Center offers 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Children's Healing Center?

You can apply for this role at Children's Healing Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.