Membership Manager

Why This Role Matters

The Membership Manager plays a key role in supporting IBHS's mission by managing and growing the Institute's Membership program. This position is responsible for member recruitment, retention, engagement, and satisfaction, ensuring that members receive maximum value and are actively involved in the organization's initiatives to promote property resilience.

Primary Duties and Responsibilities

• Develop and implement strategies to recruit new members and retain existing members.
• Manage the membership database, ensuring accuracy and timely updates.
• Serve as the primary point of contact for members, responding to inquiries and providing excellent customer service.
• Plan and coordinate member engagement activities, including events, webinars, and communication campaigns.
• Collaborate with internal teams to deliver value-added programs and services for members.
• Track and analyze membership metrics to inform strategies and report on program performance.
• Develop and produce member communications such as newsletters, updates, and promotional materials.
• Identify opportunities for membership growth and recommend enhancements to the program.
• Support onboarding and orientation for new members to foster early engagement.
• Participate in cross-functional projects that enhance the overall member experience.
• Use AI-powered tools to effectively support research, data analysis, content development, and business productivity, while applying sound judgment to ensure accuracy, quality, confidentiality, and responsible use 

Requirements

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
• 3+ years of experience in membership management, customer service, or related roles.
• Strong interpersonal and communication skills, with the ability to engage and build relationships with diverse stakeholders.
• Experience managing membership databases and CRM systems. Example - Salesforce
• Proven ability to develop and implement strategies for member acquisition and retention.
• Excellent organizational and project management skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Experience in nonprofit or association membership management.
• Familiarity with property insurance or resilience-related industries.
• Proficiency in Microsoft Office and membership management software.
• Strong problem-solving skills and ability to adapt to changing priorities.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development