Membership Services Associate
The SKY Family YMCABonita Springs, FL
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Overview
Schedule
Full-time
Career level
Entry-level
Job Description
Description
POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
ESSENTIAL FUNCTIONS:
Greet and serve members and guests
- Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
- Give membership and program information to walk in and phone customers.
- High knowledge of program information at all times.
- Conduct facility tours as needed
Answer telephones in a prompt courteous manner
- Understand and able to use phone system.
- Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups
- Member sign up and program registration all done correctly and in a speedy manner.
- Enter receipt information correctly for membership and programs.
- Be accountable for all money collected during your shift.
- Prepare end of shift deposits and reports
Serve as Check-Point when needed
- Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Other
- Serve as liaison between members and program supervisors
- Handle and solve member complaints
- Make Coffee, Keep Member Lounge area tidy
- Open and Close facility as appropriate for assigned shift
- Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
- Additional duties as assigned by supervisor
Requirements
QUALIFICATIONS:
- Excellent verbal and communication skills
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening
- One to two years prior customer service experience
- Professional appearance and behavior
- Able to prioritize and meet deadlines
- Able to maintain confidentiality
- Positive attitude
- Must be a self starter, with high energy and a positive attitude
- Adhere to drug/alcohol/smoke free workplace policy
- Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com
CERTIFICATIONS AND TRAINING REQUIREMENTS:
- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA's Blood Borne Pathogens training
- Staff Safety Requirements/Cleaning Protocols
- Additional training classes as recommended by Supervisor
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FAQs About Membership Services Associate Jobs at The SKY Family YMCA
What is the work location for this position at The SKY Family YMCA?
This job at The SKY Family YMCA is located in Bonita Springs, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The SKY Family YMCA?
Employer has not shared pay details for this role.
What employment applies to this position at The SKY Family YMCA?
The SKY Family YMCA lists this role as a Full-time position.
What experience level is required for this role at The SKY Family YMCA?
The SKY Family YMCA is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at The SKY Family YMCA?
You can apply for this role at The SKY Family YMCA either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.