Mental Health Technician (Medical Receptionist)

Mental Health Technician

Hybrid Role – Neuromodulation Technician & Administrative Support

Reports To: Office Manager (or Regional Care Team Manager if no Office Manager is present)

Location: Rockville, MD (On-site)

Who We Are

Mission

Bloom Health Centers delivers compassionate, patient-centered mental health care through a collaborative team of providers and innovative treatment solutions. Our goal is to improve access to high-quality behavioral health services and support patients on their journey to recovery and wellness.

Vision

To lead the future of behavioral health by expanding access to evidence-based treatments and innovative care models that transform the lives of the patients and communities we serve.

Position Overview

Bloom Health Centers is seeking a full-time Mental Health Technician (MHT) for our Rockville, MD. Bloom Health Centers provides innovative, evidence-based mental health treatments to patients across the Mid-Atlantic region, including Transcranial Magnetic Stimulation (TMS) and Spravato® therapy.

Transcranial Magnetic Stimulation (TMS) is a non-invasive treatment that uses targeted magnetic pulses to stimulate areas of the brain involved in mood regulation. It is FDA-cleared for conditions such as major depressive disorder and obsessive-compulsive disorder and is often recommended for patients who have not experienced sufficient improvement with traditional treatments like medication or therapy.

During a TMS session, a trained technician positions an electromagnetic coil against the patient’s scalp to deliver gentle magnetic pulses that activate nerve cells in specific areas of the brain associated with mood and emotional regulation.

The Mental Health Technician (MHT) is responsible for delivering neuromodulation treatments, including Transcranial Magnetic Stimulation (TMS) and Spravato support, while also assisting with administrative and operational tasks within the office.

This role supports both patient treatment and office workflow. The individual will administer treatments according to physician protocols and assist with administrative responsibilities related to neuromodulation programs and office operations when not actively providing treatments.

Our Mental Health Technician (MHT) works closely with psychiatric providers to ensure treatments are delivered safely, accurately, and with a strong focus on patient comfort and support and serves as a key bridge between clinical treatment programs and office operations.

Key Responsibilities

Neuromodulation Treatment Delivery

• Administer TMS treatments according to physician protocols
• Support Spravato treatment sessions and patient monitoring as required
• Prepare and operate neuromodulation equipment and resolve issues
• Monitor patient comfort and safety during treatment sessions
• Document treatment sessions and patient progress in the EHR
• Administer psychiatric rating scales and assessments as directed

Program Support

• Assist with neuromodulation treatment scheduling and outreach

• Collaborate with provider(s) as required to schedule patient visits, consultations and patient discharges
• Support insurance authorization processes for TMS and Spravato treatments
• Coordinate with physicians and clinical leadership regarding treatment plans
• Maintain treatment documentation and ensure accurate charting

Administrative & Operational Support

• Assist with patient check-in/out when needed
• Support scheduling and administrative workflows during periods of lower treatment volume
• Help maintain organization of clinical and administrative records
• Answer and triage incoming phone calls, email, and fax communications
• Support efficient front office workflow and operations
• Assist with maintaining organized patient records and documentation
• Participate in weekly staff meetings and operational discussions

Patient Experience & Support

• Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
• Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
• Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
• Escalate complex patient issues to the Office Manager when appropriate
• Other job duties as assigned

Qualifications & Requirements

• Associate’s or Bachelor’s degree preferred, but candidates with a minimum of one year of patient care experience or Mental Health Tech (MHT) will be strongly considered.
• 1+ year of experience in mental health, healthcare, or patient care environment
• Ability to work with patients experiencing depression, anxiety, and related conditions
• Strong attention to detail, ability to multitask, and work with a team
• Completion of TMS training provided by Bloom Health Centers during initial period of employment
• Ability to maintain professional appearance and demeanor, and interface compassionately and appropriately with patients in a mental-health setting
• Occasional travel between nearby Bloom Health Centers locations may be required to support operational or clinical coverage needs. Travel beyond the employee’s assigned primary work location will be reimbursed in accordance with company mileage reimbursement policies

Included Benefits

·       Health, Dental, and Vision Insurance

·       Life Insurance

·       401(k) Match

·       Opportunity to grow and expand

·       PTO (including increases with years of service, holidays, and floating days)

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.