Menu Administrative Analyst

We're looking for motivated, engaged people to help make everyone's journeys better.

Reporting to the Menu, Administrative Manager, this position will assist with menu data administration and communication to key stakeholders in the Delta Air Lines menu development process, helping to ensure the timely communication of accurate menu specifications to Delta's catering partners and related service providers worldwide.

Annual Hiring Range

• $57,400 Per Year

Benefits

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

Main Duties and Responsibilities:

• Adheres to customer driven lead-times for all tasks related to the completion and communication of new/amended menu specifications.

• Supports all stakeholders, including but not limited to, Menu Development Chefs, Delta Customer Care teams, Delta catering partners, Sourcing and Operations as a contact to answer Delta menu specification related questions.

• Monitors the delivery and content of vendor specifications for all food items, and escalates timing/accuracy issues to the appropriate stakeholder as needed.

• Assists Catering Partners and Menu Planners by creating and updating ingredients, recipes and menus in IFX, with a goal of 100% accuracy.

• Investigates and responds to customer/caterer queries regarding Menu Specifications.

• Assist in mapping of Meal Service types with in Paxia/IFX data base.

• Supports the maintenance of Food Service Receipt (FSR) text and Menu ID's in IFX.

• Other responsibilities and Projects as needed.

Qualifications

Education:

• High School diploma required. Associate or Bachelor's degree is a plus

Work Experience:

• 2-3 years of professional work experience utilizing MS excel, ERP software, ideally in the airline catering field

• Experience working with menu/pricing data within IFX/SAP or similar environment preferred

• Experience working cross-functionally with customers and internal teams

• Previous experience in a data-driven, environment utilizing critical thinking

• Experience requiring attention to detail, high accuracy and time management

Technical Skills: (Certification, Licenses and Registration)

• Proficient in Microsoft Office suite, database applications and web-based systems

Language / Communication Skills:

• Excellent verbal and written communication skills

• Ability to communicate concisely and confidently with internal and external customers, verbally and in writing - strong interpersonal skills and teamwork.

• Deadline accountability, strong work ethic

• Hours regularly exceed 40 hours per week

• Hybrid, Remote or in person office environment as directed

Job Dimensions

Geographic Responsibility: Global

Type of Employment: Full Time

Travel %: Up to 10%

Exemption Classification: Exempt

Internal Relationships: Colleagues in general up to Director level within gategroup

External Relationships: Customers, catering companies, vendors and others as needed

Work Environment / Requirements of the Job:

• Regular office environment (80%)

• Catering kitchen, airport environments, and 3rd party catering establishments (20%)

• Hours regularly exceed 40 hours per week

Budget / Revenue Responsibility: N/A

Organization Structure

Direct Line Manager (Title): Manager, Menu Development

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking- Information Search and analysis & problem resolution skills

• Engaging- Understanding others, Team Leadership and Developing People

• Inspiring- Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving- Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity

• We communicate and keep each other informed

• We put our heads together to problem solve and deliver excellence as a team

• We have passion for our work and we pay attention to the little details

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

• We do what we say we will do, when we say we are going to do it

• We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

04/05/2026

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If you want to be part of a team that helps make travel and culinary memories, join us!