Mercedes Benz Service Advisor
Mercedes Benz of MelbourneMelbourne, Florida
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!
What We Offer
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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FAQs About Mercedes Benz Service Advisor Jobs at Mercedes Benz of Melbourne
What is the work location for this position at Mercedes Benz of Melbourne?
This job at Mercedes Benz of Melbourne is located in Melbourne, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mercedes Benz of Melbourne?
Employer has not shared pay details for this role.
What employment applies to this position at Mercedes Benz of Melbourne?
Mercedes Benz of Melbourne lists this role as a Full-time position.
What experience level is required for this role at Mercedes Benz of Melbourne?
Mercedes Benz of Melbourne is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Mercedes Benz of Melbourne?
You can apply for this role at Mercedes Benz of Melbourne either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.