Mgr, Service

Job Purpose

The Locomotive Monitoring Center (LMC) Manager is responsible for managing the LMC team, currently consisting of 19 direct and indirect reports. They will be responsible for developing and monitoring KPI's for the LMC team, along with preparing executive level presentations. The LMC manager will regularly interact with various internal departments, and executive level personnel both internally and externally. The LMC manager needs to be a self-starter with strong managerial skills, be comfortable presenting in customer-facing roles, and drive growth by securing new customer contracts.

Company Description

Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.

Education / Training

• Bachelor's degree in mechanical or electrical engineering or related field, or equivalent training.

Key Job Elements

• Works with various rail line customers - both domestic and international - to show value and address customer issues;
• Second line manager with both domestic and international employees;
• Develop KPI's for reports and drive accountability to meet those KPI's;
• Develop executive level presentations for both internal and customer meetings;
• Lead executive level meetings, both internally and externally;
• Grow the business through new contract securement;
• Manage various projects simultaneously;
• Be forward thinking to drive organizational change;
• Coordinate and consult with a variety of departments, such as design engineering, reliability, field service and contract maintenance;
• Participate in customer conference calls to address customer concerns;
• Generate department metric report-outs utilizing various Microsoft and PowerBI programs;
• Frequent and effective contact with customers and internal employees;
• Promote a strong team environment;
• Travel as required for customer meetings.

Qualifications and Experience

• High level of interpersonal skills to work effectively with customers and workforce;
• High level of analytical ability where problems are complex;
• Willingness/ability to relocate as necessary;
• Ability to work as part of a multi shift seven (7) day a week operation;
• Strong analytical aptitude;
• Highly organized and able to focus on multiple tasks simultaneously;
• Proficiency in Microsoft Office software;
• High level of oral and written communications skills;

Essential and Physical Activities Functions

• Strength- Position involves work in a standard office environment. Frequent sitting. Occasional standing, walking. Rare lifting might be required.
• Motion- The position spends most of the time in an office setting. The position will require occasional walking, standing, stooping, and bending.
• Vision/Hearing Requirements- Prolonged periods sitting at a desk and working on a computer and must be able to communicate effectively with internal and external customers.
• Work Environment- Work in temperature-controlled environment.
• Emotional Demands- Required to liaise with multiple levels within the organization, including executive leaders and managers. Individual must be well-spoken, able to manage multiple priorities and individual requests daily.
• Safety- This is not a safety sensitive position. It is primarily an office position requiring awareness of the safety requirement in an office environment within the facility; must be capable of following all safety protocols.

EEO

Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs
• Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.

Subject to position, eligibility, and plan guidelines.

Job Category

Production- Operations & Support