Mid Market Customer Success Manager

Lean DataGeorgia, AL

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Overview

Schedule

Full-time

Career level

Director

Benefits

Health Insurance

Flexible/Unlimited PTO

401k Matching/Retirement Savings

Job Description

LeanData helps the world's fastest-growing companies automate, simplify, and accelerate revenue.

We're looking for an enthusiastic and results-oriented Customer Success Manager (CSM) to be a champion for our mid-market customers. In this role, you will be the primary post-sale partner, responsible for ensuring that a portfolio of clients continuously receives and recognizes maximum value from their investment in LeanData. You will serve as a trusted advisor, guiding adoption, driving successful business outcomes, and building relationships that directly contribute to high customer retention, satisfaction, and advocacy.

Responsibilities

Customer Strategy & Advisory

Develop and execute strategic success plans for a portfolio of mid-market customers, aligning LeanData usage with their specific business goals and revenue operations strategy.
Serve as a trusted advisor and subject matter expert, proactively consulting with clients on best practices to maximize the value of LeanData's solutions.
Build and maintain strong, executive-level relationships with customer stakeholders across Revenue Operations, Sales, and Marketing teams, acting as the primary point of contact.

Execution & Delivery

Manage the entire post-sale customer lifecycle, from successful onboarding and implementation handover to driving adoption and retention.
Proactively monitor customer health metrics, usage data, and consumption patterns to identify and mitigate potential churn risks and surface opportunities for expansion.
Lead quarterly or regular business reviews (QBRs/EBRs) with key customer stakeholders, showcasing the value achieved and defining the next steps for continued success.
Clearly and distinctly explain complex technological and business concepts to diverse audiences, guiding them on LeanData best practices.

Collaboration & Communication

Partner closely with Sales (Account Managers), Professional Services, and Support teams to ensure a seamless and unified customer experience and a smooth transition across lifecycle stages.
Capture customer feedback and advocate internally for product or process improvements, serving as the voice of the customer.
Identify risks to customer success early and collaborate with internal account teams on mitigation strategies.

Metrics & Outcomes

Achieve and exceed quarterly targets for customer retention, renewal rates, and Customer Satisfaction/Net Promoter Score (CSAT/NPS).
Drive measurable customer outcomes and increased platform adoption, evidenced by usage metrics and the customer's successful achievement of their desired "OpsStar" status.
Identify and contribute to pipeline generation through the development of validated upsell, cross-sell, and referral opportunities.

Required Qualifications

2-4 years of proven work experience in a Customer Success, Account Management, or Revenue Operations role, preferably within a B2B SaaS environment.
Demonstrated ability to manage a portfolio of Mid-Market clients with a high degree of autonomy and commercial responsibility.
Impressive executive presence and communication abilities (written, verbal, and presentation) necessary to build and maintain trusted advisor relationships.
Proven experience quickly grasping, explaining, and positioning value for complex technological and business concepts.
Familiarity with the SaaS customer lifecycle and the ability to navigate complex customer organizational structures to identify and engage key stakeholders.

Preferred Qualifications

Bachelor's degree in a relevant field.
Hands-on domain expertise and knowledge of industry best practices in Sales Operations, Marketing Operations, or Revenue Operations.
Direct working knowledge of Salesforce.com applications and other systems within the B2B revenue technology stack.
Proven experience thriving in an evolving, high-growth environment where process iteration and agility are key.

Why work at LeanData:

LeanData covers employee insurance premiums up to 90%
Stock options in LeanData for all full-time employees
Flexible PTO
401K plan

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FAQs About Mid Market Customer Success Manager Jobs at Lean Data

What is the work location for this position at Lean Data?

This job at Lean Data is located in Georgia, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lean Data?

Employer has not shared pay details for this role.

What employment applies to this position at Lean Data?

Lean Data lists this role as a Full-time position.

What experience level is required for this role at Lean Data?

Lean Data is looking for a candidate with "Director" experience level.

What benefits are offered by Lean Data for this role?

Lean Data offers following benefits: Health Insurance, Flexible/Unlimited PTO, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Lean Data?

You can apply for this role at Lean Data either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.