Mini Golf Representative

Position Summary

The Mini Golf Representative is responsible for providing an outstanding guest experience while supporting the day-to-day operations of the mini golf facility. This role assists with opening and closing procedures, customer service, cash handling, maintaining the course and facility, and ensuring a fun, safe, and welcoming environment for all guests. The ideal candidate is friendly, dependable, organized, and able to work independently while helping the team operate efficiently.

Essential Responsibilities

• Welcome guests and provide exceptional customer service.
• Explain course rules, pricing, promotions, and answer guest questions.
• Open and close the facility following established procedures.
• Monitor the mini golf course to ensure cleanliness, safety, and proper guest conduct.
• Assist with inventory, stocking retail items, snacks, and beverages.
• Address guest concerns professionally and resolve issues in a courteous manner.
• Support scheduling needs by coordinating daily operations and assisting team members as needed.
• Help train new employees on customer service standards, operating procedures, and safety guidelines.
• Ensure company policies and safety procedures are followed at all times.
• Communicate operational issues or maintenance needs to ownership or upper management.
• Assist with special events, birthday parties, group outings, and promotional activities.
• Perform other duties as assigned to support daily operations.

Preferred Skills

• Leadership or team lead experience is a plus.
• Excellent problem-solving and organizational skills.
• Positive attitude with a commitment to delivering exceptional guest experiences.
• Ability to multitask in a fast-paced environment.

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