Mission Control Specialist

A Career with Point72's Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm's IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business. 

What you'll do

• Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.
• Act as command-and-control lead to major incidents, driving structured response, rapid restoration, and informed decision-making.
• Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption.
• Lead internal and external stakeholder communications, including to senior leadership, during incidents and service disruptions.
• Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards.
• Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis.
• Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure.
• Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management.
• Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality.
• Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational maturity, reliability, and auditability.

What's required

• Ability to work in shifts and support a global follow-the-sun operating model.
• Proven experience with 10+ years in incident, problem, change, and event management (or related field/function) within large-scale enterprise environments.
• Hands-on background in production support and operations, including application and infrastructure support.
• Strong leadership, communication, and coordination skills, with the ability to operate calmly under pressure.
• Solid understanding of severity classification, escalation protocols, on-call models, and major incident management.
• Demonstrated ability to lead cross-functional teams and manage third-party vendors during incidents.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Experience with ITSM platforms, such as ServiceNow and Jira, and incident/alerting tools including PagerDuty, FireHydrant, and Everbridge.
• Familiarity with Agile, DevOps, ITIL, SDLC, release management, SRE, observability, and reliability engineering concepts.
• Experience working in financial services or other highly regulated, mission-critical environments, including disaster recovery and large-scale failover events.
• Commitment to the highest ethical standards. 

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com.

The annual base salary range for this role is $200,000-$280,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.