Monitoring Lead - Application Hosting - Public Trust

Job Summary

We are seeking a dedicated individual to join our team as a Monitoring Lead in Application Hosting at the Department of Transportation headquarters in Washington, DC. This full-time, onsite position involves leading efforts to standardize and manage a unified configuration management database and support ITIL processes. Washington, DC, is a vibrant city known for its rich history, cultural landmarks, and diverse professional opportunities.

Responsibilities

• Assist in driving, standardizing, and managing a unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes, including configuration, event, capacity, availability, demand, incident, and problem management.
• Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts to 24x7 operations systems.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.

Required Education and Experience

• Extensive knowledge of multi-vendor server operating systems.
• Minimum of 7 years of related experience.
• Minimum 2 years of experience managing OpenText suite of tools, including AI Operations Management, Operations Bridge, SiteScope, and Optic.
• Direct experience and expertise with Management Protocols, including SNMP and WMI.
• Scripting experience with PowerShell, VBScript, and/or other scripting languages.
• Experience managing monitoring systems with over 250 hosts and/or over 3000 sensors.
• Experience operating other monitoring solutions, including Zenoss, PRTG, Zabbix, and/or Nagios.
• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions.
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred Skills and Qualifications

• Experience supporting a 24x7 operations environment.
• Experience leading troubleshooting coordination and acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components.
• Systems administrator experience managing Windows and/or Linux operating systems.
• Expert-level experience with scripting and automation.
• Experience integrating monitoring tools to operate through ServiceNow.
• Experience automating alerts to generate service tickets.
• Strong understanding of ITIL and ITSM, including monitoring, demand management, availability management, and capacity management.
• ITIL certification(s), including Foundations and above, strongly preferred.
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability.
• Experience creating senior-level brief work products, including functional and data-driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools.

Schedule

This position requires full-time, onsite work at DOT HQ, Washington, DC.

Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.