Mortgage Loan Officer - Non‑Commission (Hybrid - Cleveland, OH)

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them - from their professional development to their health and wellness.

Role Summary

We are seeking dependable loan professionals who take pride in doing quality work and genuinely enjoy helping customers navigate the loan process. This is a stable, non-commission role - there are no sales goals or quotas, and you will not be measured by how many loans you "sell." Instead, success in this position comes from providing consistent, accurate support and clear guidance to customers throughout their loan journey. This role is well suited for individuals who enjoy working in a structured, team-based setting and are committed to accuracy, follow-through, and accountability. You will be a good fit for this position if you bring a positive, professional attitude to your work every day and want to be part of a strong company culture.

You will work in a call center environment (inbound and outbound calls), managing a pipeline of approximately 55-65 home equity and mortgage loan applications. You will guide customers from application through closing with timely follow-up, strong attention to detail, and exceptional service. You will be scheduled to work Monday through Saturday with a rotating day off.

Responsibilities

• Manage and follow loan applications from origination through closing
• Provide proactive communication to customers regarding documentation and next steps
• Handle inbound and outbound calls related to new or existing applications
• Maintain accuracy and productivity while managing deadlines
• Work collaboratively with team members and other departments

Requirements

• Minimum two years of current/recent experience taking home equity or mortgage loan applications
• Ability to understand the customer needs, ask for the business, and build rapport
• Experience managing a pipeline through closing (preferred)
• Strong organizational skills with the ability to prioritize a high-volume workload
• Excellent verbal and written communication skills, including a professional and friendly demeanor
• PC proficiency: experience with Mortgage Software preferred
• High School diploma or equivalent
• Bilingual skills are a plus

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we're committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate's qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.