MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.Plano, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

Provide technical support to our clients through phone, email, and remote support tools.
Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
Install, configure, and maintain software, hardware, and peripherals as required.
Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
Monitor systems and alert clients of potential issues or outages.
Escalate complex issues to senior engineers as required.
Provide timely updates to clients regarding ticket status and resolution.

Requirements

At least 2 years of experience in a help desk or service desk support role.
Good understanding of Windows Server Administration and Active Directory.
Strong knowledge of IT security principles and best practices.
Familiarity with desktop platforms, including Windows, iOS, and Android.
Experience with G-Suite and Office 365.
Good understanding of network topologies, protocols, and architecture.
Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits

Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Retirement Plan (401k, IRA)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

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FAQs About MSP Help Desk/Service Desk Support - L2 Jobs at Axxys Technologies, Inc.

What is the work location for this position at Axxys Technologies, Inc.?

This job at Axxys Technologies, Inc. is located in Plano, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Axxys Technologies, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Axxys Technologies, Inc.?

Axxys Technologies, Inc. lists this role as a Full-time position.

What experience level is required for this role at Axxys Technologies, Inc.?

Axxys Technologies, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Axxys Technologies, Inc. for this role?

Axxys Technologies, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Family/Dependent Health, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Axxys Technologies, Inc.?

You can apply for this role at Axxys Technologies, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.