MSP Operations And Account Management Specialist

Position Overview We are seeking an experienced MSP Operations & Account Management Specialist to strengthen relationships and improve processes with our client programs. This role is critical to improving our supplier performance metrics. The ideal candidate brings hands-on experience with MSP workflows, VMS platforms, and supplier relationship management. Key Responsibilities MSP Operations & Process Optimization Manage end-to-end candidate submission process through VMS platforms, ensuring accuracy, timeliness, and compliance with MSP requirements Optimize submission workflows to reduce turnaround times and improve candidate advancement rates Navigate VMS platforms with expert-level proficiency, ensuring proper submission formatting, documentation, and positioning Troubleshoot submission issues and resolve technical or process-related bottlenecks quickly Monitor submission analytics and identify opportunities for process improvements Develop and maintain best practices documentation for MSP engagement and submissions Train internal recruiting team on MSP protocols, compliance requirements, and VMS platform usage Account Management & Relationship Building Serve as primary point of contact with MSP coordinators and account managers Build and maintain strong working relationships with MSP stakeholders Proactively communicate with MSP teams to understand requirements, priority needs, and upcoming opportunities Manage escalations and resolve issues efficiently to maintain positive supplier relationships Monitor supplier scorecard metrics and implement improvements to maintain preferred supplier status Participate in MSP business reviews and provide performance updates Ensure compliance with all MSP program policies, procedures, and SLAs Operational Excellence Ensure all submissions meet quality standards and include required documentation Manage rate negotiations and markup submissions in accordance with MSP guidelines Track and report on key performance metrics including fill rates, time-to-fill, and submission-to-hire ratios Identify opportunities to improve supplier performance and competitive positioning Support business development efforts by identifying expansion opportunities within existing MSP programs Required Qualifications 3+ years of experience in MSP operations, supplier management, or VMS coordination Strong understanding of MSP business models, contingent workforce programs, and supplier management Hands-on experience with VMS platforms (e.g., Fieldglass, Beeline, IQNavigator, Workforce Logiq) Proven track record of managing high-volume submission processes with attention to detail Strong knowledge of staffing industry practices and candidate lifecycle management Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment Outstanding communication and relationship-building skills Proficiency with ATS systems, VMS platforms, and Microsoft Office Suite Problem-solving mindset with demonstrated ability to implement process improvements