Multifamily Contract And Operations Manager

JOB DESCRIPTION: Multifamily Contract and Operations Manager (external facing title) About You You thrive in a fast-paced environment and are uniquely skilled in legal contract creation, negotiations, and driving broad operational improvements. Single-thread roles with only routine tasks don't excite you; you enjoy diving into and simultaneously managing a variety of strategic activities, some of which you have identified as being needed. You're both an independent worker and collaborative teammate. Ultimately, you're driven to leverage a wealth of contract management and operational experience to help Frontier win in the Multifamily (MDU) market. About Us We are a highly diverse, collaborative, and entrepreneurial team on a mission to transform the way Frontier serves the Multifamily market. This is a pivotal year for the Multifamily Organization with aggressive sales goals and numerous executive-level projects to implement. It's in our pedigree to achieve and surpass the objectives before us. It's also in our pedigree to enjoy our work and the teammates we work with, so you'll find us to be a fun family. About the Role As a Contract and Operations Manager, you will be among the first to undertake this newly created and unique hybrid position. This role is planned as an individual contributor role but has potential to expand to include having direct reports. You will prepare drafts, review and propose redline responses, lead negotiations, and execute a wide variety of different contracts such as new internet/voice/video agreements, amendments, assignments and assumptions, renewals, and terminations. You will also play a key role in identifying and executing on a variety of internal and client-facing process improvements and customer success initiatives. Your involvement could range from managing projects, data gathering/analysis, assisting on existing projects, leading contract standardization and simplification, Salesforce and CLM tool enhancement efforts, and more! Responsibilities · Lead contract efforts for Frontier Multifamily o Serve as the primary Frontier point of contact o Draft and manage a variety of legal documents through entire contract lifecycle o Review redlines and proposes responses to internal and customer's legal counsel o Create and issue Adobe Sign or DocuSign executables o Maintain records and correspondence for in-progress and executed contracts · Adept at communicating contract information to and collaborating with a variety of stakeholders (Business Development Managers (Sales), Legal Counsel, Operations Managers, etc.) · Able to identify opportunities for process and systemic improvement, propose solutions, and drive execution independently or cross-functionally Qualifications · Bachelor's degree or equivalent experience required · 5+ years' experience in contract management, creation, and negotiation · 3+ years' experience in operations, process improvement, and/or business development · Strong ability to multitask and manage multiple contracts and/or projects at once · Strong problem-solving and analytical skills · Strong communication and organizational skills · Comfortable fulfilling the lead or supportive role as situations require · Takes initiative, requiring minimal supervision oversight and receptive to coaching as required · Driven to win · Able to be both customer-centric and protect Frontier's interests · Salesforce and DocuSign (or similar CLM) experience a plus · Knowledge of and experience working in the Multifamily marketplace preferred · A valid state driver's license and a willingness to travel up to 10%