Myhr Portal Content Management Specialist
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Overview
Remote
On-site
Compensation
$48-$51/hour
Job Description
Our Client, a Material Engineering company, is looking for a MyHR Portal Content Management Specialist for their Austin, TX/Hybrid location.Responsibilities:
- Portal & Content Operations:
- Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency.
- Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement.
- Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation.
- Content Quality & Governance Enforcement:
- Review and remediate content issues impacting employee experience, including:
- Missing or incorrect topic tagging
- Incorrect template usage
- Governance or standards non-compliance
- Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs.
- Support governance workflows by routing content for review and approval and tracking status to completion.
- Content Writer Enablement & Support:
- Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality.
- Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations.
- Maintain internal documentation and reference materials used by content writers (guidelines, how to content, best practices).
- Homepage & Topic Page Management:
- Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging.
- Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments.
- Platform Testing & Release Support:
- Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements.
- Validate that MyHR content, workflows, permissions, and user experience function as expected post deployment; document and report issues as needed.
- Reporting & Operational Insights:
- Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness.
- Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts.
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Myhr Portal Content Management Specialist Jobs at ICONMA, LLC
What is the work location for this position at ICONMA, LLC?
This job at ICONMA, LLC is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ICONMA, LLC?
Candidates can expect a pay range of $48.3–$50.94 per hour for this role.
What employment applies to this position at ICONMA, LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at ICONMA, LLC?
You can apply for this role at ICONMA, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.