Nashville IT Support Technician
Mendota Insurance CompanyNashville, TN
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
The Desktop Support Technician provides contact for first-line diagnosis and resolution for staff across departments. Responsibilities include first-level support for employee computer systems, assisting with implementation and testing of new software & tools, and delivering timely service to all staff. Collaboration with team members is essential.
Primary Responsibilities
- Troubleshoot and diagnose software and hardware problems
- Follow escalation processes as needed
- Answer, evaluate, and prioritize IT tickets via phone, voicemail, email, and in-person requests
- Communicate status and resolution progress to appropriate parties
- Engage users to gather information and guide them through diagnostic procedures; educate end-users on applications and hardware
- Recognize, research, isolate, resolve, and follow up on routine end-user issues; escalate complex problems or outages to management
- Log and track issues in the ticketing system; maintain historical records and documentation
- Monitor and escalate alerts as appropriate
- Create training documentation, including videos and guides, to support user education and self-service
Experience and Skills
- Windows 11 desktop and Windows Server 2016 onward
- Microsoft Active Directory
- Microsoft 365
- Understanding of client/server applications and desktop maintenance
- Excellent communication and problem-solving skills
- Customer-service oriented with a positive attitude
- Ability to learn quickly and demonstrate integrity
- Printers and general networking
- VoIP administration – preferred
- Scripting – preferred
- SCCM and SQL – preferred
Job Skills
- Proficient in basic hardware, software, and VoIP troubleshooting
- Strong team communication and collaboration
- Ability to adapt priorities in changing situations
- Capable of analyzing problems and delivering timely solutions with minimal supervision
- Experience producing clear training materials (videos/documents) - preferred
Working Conditions
- Light lifting, of up to 40 pounds moving computers or printers etc.
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FAQs About Nashville IT Support Technician Jobs at Mendota Insurance Company
What is the work location for this position at Mendota Insurance Company?
This job at Mendota Insurance Company is located in Nashville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mendota Insurance Company?
Employer has not shared pay details for this role.
What employment applies to this position at Mendota Insurance Company?
Mendota Insurance Company lists this role as a Full-time position.
What experience level is required for this role at Mendota Insurance Company?
Mendota Insurance Company is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Mendota Insurance Company?
You can apply for this role at Mendota Insurance Company either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.