Navigation Trainer

ABOUT THE ROLE:

We are looking for an engaging and enthusiastic Trainer who will be responsible for training new hires within the Navigation Team as well as helping existing employees improve their knowledge and overall performance. The ideal candidate will bring experience in developing and delivering training content, identifying and addressing skill gaps in trainees, and strong facilitation skills. The healthcare environment is constantly changing and the ideal candidate will understand that materials need to remain dynamic and that constant upskilling is necessary to support the Navigation Department.

WHAT YOU’LL DO:

• Develop and maintain new hire training materials supporting all Navigation functions.
• Develop educational materials including instructional videos, manuals, presentations, and other reference materials to promote ongoing learning and development of the department.
• Partners with leadership and subject matter experts to develop a training library that includes both new hire training materials as well as other materials to support the ongoing learning and development of our staff. The Trainer will also be responsible for maintaining and auditing the library for relevancy and accuracy.
• Works in a cross-functional environment to proactively prepare/update training materials ahead of significant product launches/enhancements, new client launches, open enrollment, and more. 
• Develop games, spiffs, and engaging activities to help keep trainees motivated while promoting our core values and culture.
• Measure the effectiveness of training programs via trainee feedback, individual and team performance/progress, etc.
• Conduct regular side-by-sides, observations, and quality assessments to identify knowledge gaps and develop strategies to address them.
• Scheduling and facilitating training sessions, including setting up materials, virtual meetings, classroom, etc. NOTE: New hire training will need to be conducted in person and onsite at the Denver Location unless otherwise approved by management.

WHO YOU ARE:

• Bachelor’s degree in education or 2+ years of experience training in a call center environment preferred, but not required.
• Strong interpersonal and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Organized, detail-oriented, and demonstrated ability to synthesize information and develop meaningful and impactful training materials.
• Demonstrated ability to work in cross-functional environments and manage multiple stakeholders in order to deliver materials on time.
• Proficiency in Mac and Google Suite applications.
• Ability to travel as needed.
• Exceptional time management and ability to prioritize and adapt to evolving priorities and requirements.

SALARY:  $56,000 - $70,000 Annually 

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, firstOur humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possibleWe always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commitWe believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate gritChanging healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delightHealthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.