Ncino/Salesforce Prod Support
Expert In Recruitment SolutionsSummit, NJ
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Overview
Remote
On-site
Job Description
nCino/Salesforce Prod Support Client: Wells fargo Onsite: 3 days onsite Location: either charlotte, NC or Chandler, AZ Contract: 6-24 months to possibly perm Interview process: 2 video interviews to hire Relos: totally fine but first day is in office where they get their laptop. Patrick's team sits between L2 Support and Product/Development supporting Wells Fargo's Salesforce and nCino platforms. Their job is to investigate escalated production issues, perform root cause analysis, analyze backend data, validate defects, and determine whether an issue needs development resources or can be solved through a data fix, workaround, training, or process change. They essentially act as a filter between support and development so developers aren't spending time on issues that don't require code changes. Must Have Skills
- Salesforce experience (technical/backend preferred)
- SOQL or strong SQL experience
- Root Cause Analysis (RCA)
- Production/Application Support experience
- Strong data analysis skills
- Ability to investigate issues and determine true root causes
- Experience supporting enterprise applications
- Strong communication skills
- Ability to explain technical issues to business users and bankers
- Ability to work independently and connect the dots without everything being documented
- nCino experience
- Financial Services experience
- Commercial Banking experience
- Commercial Lending experience
- Credit/Risk experience
- Salesforce Administrator experience
- Salesforce Developer experience
- Salesforce Business Analyst experience with technical/backend exposure
- Candidates who can analyze data and "read between the lines "
- Salesforce backend experience
- Understanding of object relationships
- Production support and issue investigation
- Defect validation and troubleshooting experience
- Strong communication and stakeholder management
- Candidates who can bridge business and technology
- People who can communicate effectively with bankers and end users
- Self-starters who can figure things out without needing everything documented
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FAQs About Ncino/Salesforce Prod Support Jobs at Expert In Recruitment Solutions
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This job at Expert In Recruitment Solutions is located in Summit, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
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