(On-Site) Network Analyst - Information Technology Services

The department of Information Technology Services at West Virginia University is currently accepting applications for an On-Site Network Analyst.

About the Opportunity

A Network Analyst is responsible for providing technical support and assistance in the installation, maintenance, and troubleshooting of an organization's network infrastructure. This role involves hands-on tasks related to network devices, connectivity, and ensuring the overall functionality of the network.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Network Installation and Setup: Assist in the installation and configuration of networking hardware, including routers, switches, and access points. Collaborate with network engineers to deploy and connect network devices in accordance with established guidelines.

• Network Troubleshooting and Maintenance: Diagnose and resolve basic network issues, such as connectivity problems, network outages, and slow performance. Perform routine maintenance tasks, including software updates, firmware upgrades, and hardware replacements.

• Network Monitoring and Support: Monitor network performance using tools and alert systems, escalating issues to network engineers as needed. Provide first-level support to end users regarding network-related inquiries and problems.

• Hardware and Cable Management: Maintain accurate records of network device inventory, serial numbers, and configurations. Assist in managing network cabling infrastructure, ensuring proper organization and labeling.

• Network Documentation: Update and maintain network documentation, diagrams, and records of changes and configurations. Contribute to creating and maintaining standard operating procedures for common network tasks.

• Basic Security Measures: Assistant in implementing and maintaining basic network security measures, such as access controls and password policies. Follow security protocols to protect the integrity and confidentiality of the network.

• Remote Support and Collaboration: Provide remote technical support to end users and remote offices, troubleshooting network issues and assisting with configurations.

• Learning and Development: Engage in training opportunities to enhance technical skills and keep up to date with networking technologies. Seek guidance from network engineers to improve proficiency.

• Undergraduate degree or equivalent combination of training, education, and experience in a relevant field

• A minimum of two (2) years of experience in the following:

• Configuration and installation of Routers, Switches, and Wireless Access Points.

• Experience in Internet TCP/IP protocols such as DHCP, DNS, SNMP, TELNET, FTP, WWW, SSH

• Overall IT Experience

• Any equivalent combination of related education and/or experience will be considered

• All qualifications must be met by the time of employment

Knowledge, Skills & Abilities

• Basic understanding of networking concepts and protocols, including TCP/IP, DHCP, DNS, VPN, etc.
• Familiarity with networking hardware, including routers, switches, and wireless access points.
• Proficiency in troubleshooting basic network issues and performing hardware/software installations.
• Strong problem-solving and attention to detail.
• Good communication and interpersonal skills for interacting with diverse team members and end users.
• Ability to follow technical instructions and work collaboratively within a team.
• Physical ability to lift and move network equipment as required.

Preferred Qualifications

• Installation and implementation of complex and secure LANs/WANs is preferred.
• Cisco and\or networking equipment is preferred.