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Network & Voip Helpdesk Support

VIVANT CORPFarmers Branch, TX
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site

Job Description

100% In-Office with no WFH/REMOTE Setup.

We are looking for a Network & VoIP Helpdesk Support with hands-on telecom experience. Candidates must have real-world experience troubleshooting VoIP systems, SIP trunks, routers, switches, and WiFi networks. The role involves resolving call quality issues, connectivity problems, and basic network incidents in a live environment. Must be comfortable handling calls with commercial customers.

About the Role:

As a Network & VoIP Helpdesk Support, you will serve as the first-line technical support for our clients, handling inbound and outbound calls and support tickets. You will diagnose and resolve common issues and ensure a positive customer experience through clear communication and structured troubleshooting.

Key Responsibilities of a Network & VoIP Helpdesk Support

  • Provide helpdesk support for VoIP phone systems and internet connectivity
  • Respond to client calls, emails, and support tickets
  • Troubleshoot VoIP call quality issues, phone registration, and connectivity problems
  • Diagnose and resolve network-related issues involving routers, switches, firewalls, and WiFi devices
  • Assist with PBX configuration changes such as extensions, call routing, and IVR (call tree) setup
  • Support phone number porting and service provisioning for new clients
  • Configure and provision VoIP phones and networking equipment
  • Document troubleshooting steps and update support tickets accurately
  • Escalate complex issues to senior engineers when necessary
  • Follow up with clients to ensure issues are fully resolved.

Tools & Technologies We Use

  • Cradlepoint
  • Ubiquiti
  • Meraki
  • Grandstream IP Phones
  • Vivant Proprietary PBX
  • Utiliko Business Management System

Common Issues You Will Troubleshoot:

  • VoIP phone registration issues
  • IVR / call tree configuration
  • Poor audio quality or dropped calls
  • Network connectivity affecting SIP/RTP traffic
  • Firewall configuration and NAT traversal issues
  • Internet connectivity problems

Requirements

  • 3+ years of experience in technical support, helpdesk, or network/VoIP support.
  • Hands-on experience troubleshooting:
    • Firewalls
    • Network switches
    • Wireless access points (WAPs)
    • PBX systems
    • VoIP phones
  • Strong understanding of networking fundamentals:
    • TCP/IP
    • DNS
    • DHCP
    • NAT
  • Familiarity with VoIP protocols such as SIP and RTP is a plus
  • Strong problem-solving and customer communication skills
  • Comfortable providing phone-based technical support to business clients

Schedule:

  • Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Benefits

Benefits:

  • Company Events
  • Healthcare Plans
  • Paid Training
  • Opportunities for Promotion
  • Holiday Cash Gift
  • Recognition and Rewards

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FAQs About Network & Voip Helpdesk Support Jobs at VIVANT CORP

What is the work location for this position at VIVANT CORP?
This job at VIVANT CORP is located in Farmers Branch, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at VIVANT CORP?
Employer has not shared pay details for this role.
What employment applies to this position at VIVANT CORP?
VIVANT CORP lists this role as a Full-time position.
What experience level is required for this role at VIVANT CORP?
VIVANT CORP is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at VIVANT CORP?
You can apply for this role at VIVANT CORP either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.