Night Audit
Sleep Inn & Suites OregonOregon, WI
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Job Description
| REPORTS TO: | General Manager |
DRESS CODE: | Uniform provided |
PHYSICAL: | Requires the ability to lift 20 pounds. Overnight position. |
NARRATIVE: | We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The night auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. |
RESPONSIBILITIES:
- Overnight position.
- Prepares and balances the days' reports, credit cards, and management reports.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
SKILLS:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Customer service attitude
- Excellent communication and organizational skills
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FAQs About Night Audit Jobs at Sleep Inn & Suites Oregon
What is the work location for this position at Sleep Inn & Suites Oregon?
This job at Sleep Inn & Suites Oregon is located in Oregon, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Sleep Inn & Suites Oregon?
Employer has not shared pay details for this role.
What employment applies to this position at Sleep Inn & Suites Oregon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Sleep Inn & Suites Oregon?
You can apply for this role at Sleep Inn & Suites Oregon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.