Night Auditor - Polynesian Hotel

 Night Auditor - Polynesian Hotel

Job description - The Night Auditor will complete normal front desk duties such as; answering phones, making/canceling reservations, checking guests in/ out, taking payments, and helping resolve any guest concerns. The front desk personnel is often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.

Job Responsibilities -

•          Welcome and acknowledge all guests according to company standards; anticipate and address service needs
•          Register, take payments, and assign keys to guests
•          Inform guests of the amenities and services available to them
•          Inform customers of availability and rates
•          Handles any guest issues or complaints, using appropriate service recovery methods
•          Work with the corresponding departments to resolve any property or guest issues
•          Verifies all in-house reservations on a daily basis for accuracy
•          Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
•          Communicate with the morning staff to inform them of any task to be completed or update

Requirements -

•          Available to work a flexible schedule including weekends and holidays
•          Previous experience is preferred but not required
•          Able to work for complete overnight shifts independently
•          Ability to perform computer-based tasks
•          Ability to work independently
•          3rd Shift

Qualifying team members may enjoy the following benefits -

•         Weekly Pay 
•         Medical insurance
•          Vision, Dental, Disability, Life,  and Accident insurance
•          Paid Vacation
•          Bereavement
•          401k

 Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.