Night-Time Guest Services Agent - Adventures On The Gorge- Seasonal

Job Description

The Night-Time Guest Services Agent plays a critical role in delivering exceptional on‑site support to guests and staff across the resort property. This position handles guest service lockouts, provides general guest assistance, supports employee housing needs, and offers nighttime coverage to ensure a safe, welcoming, and efficient experience. The role is field‑based and requires a high level of mobility, customer-service expertise, and independent problem‑solving. This position would primarily work the late night shift. The typical shift is 9PM-4AM.

Job Responsibilities

Guest Support & Service

• Respond promptly to guest inquiries and onsite assistance requests across the resort.
• Handle guest lockouts, including room, cabin, and vehicle access coordination.
• Provide wayfinding support, basic troubleshooting, and solution‑oriented field service.
• Deliver exceptional hospitality and maintain a guest‑focused presence throughout the property.

Nighttime Coverage

• Serve as a primary on‑property contact during designated evening and nighttime shifts.
• Conduct routine property rounds to ensure safety and guest satisfaction.
• Address noise concerns, after-hours guest issues, and urgent facility needs while adhering to resort policies.
• Communicate and escalate incidents to management and local police forces as appropriate.

Employee Housing Support

• Provide assistance to staff residing in employee housing, including key distribution, lockouts, and basic housing support.
• Coordinate with the HR Housing Coordinator and HR Manager to report maintenance concerns or occupancy issues that arise during resort checks.
• Support move‑ins, move‑outs, and after-hours housing needs when scheduled.

Operational Support

• Assist Guest Services, Front Desk, and Activities teams with on‑property communication and guest movement.
• Perform light maintenance tasks such as replacing batteries, resetting breakers, or reporting larger issues to Associate Director of Engineering.
• Deliver supplies or equipment to resort locations.
• Complete incident, maintenance, and guest interaction reports as needed.
• Support special events, group arrivals, and high‑traffic days through field presence and guest flow management.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Prior guest service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently in a fast‑paced outdoor environment.
• Comfortable navigating varied terrain and working in all weather conditions.
• Valid driver's license and ability to operate company vehicles.
• Ability to work nights, weekends, and holidays as scheduled.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Charleston