Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
NOC Engineer – Backup, Alerts & Patch Remediation
About the role
This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.
Schedule
Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.
What you'll do
Backups
- Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
- Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
- Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
- Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
- Run the half-yearly backup audit and present the findings.
- Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.
RMM alert remediation (NinjaOne)
- Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
- Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
- Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
- Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
- Device-offline alerts: confirm real outages and separate them from platform false positives.
- Tune alert conditions and thresholds so alerts are actionable, not noise.
Patching and vulnerabilities
- Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.
- Install out-of-band updates manually when policy can't approve them.
- Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
- Report patch compliance and the open vulnerability backlog weekly.
General
- Own Halo tickets from alert to close, with clear notes.
- Produce the daily, weekly and monthly reports.
- Work CMMC client systems under their access controls.
- Keep credentials and runbooks current in Hudu.
Requirements
What you'll bring
- 3+ years in an MSP or IT ops role.
- Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
- Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
- Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
- Vulnerability remediation from scanner findings, with a record of verifying the fix.
- Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
- Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
- Clear writing for both tickets and client reports.
- Disciplined credential handling. Must be able to pass a background check for CMMC access.
Nice to have
- VMCE; VSPC.
- Huntress or another EDR/ITDR platform.
- Veeam for M365 and Azure backup.
- CMMC / NIST 800-171.
- PowerShell for remediation scripts.
Tools
Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About NOC Engineer Jobs at The Proactive Technology Group
What is the work location for this position at The Proactive Technology Group?
This job at The Proactive Technology Group is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Proactive Technology Group?
Employer has not shared pay details for this role.
What employment applies to this position at The Proactive Technology Group?
The Proactive Technology Group lists this role as a Full-time position.
What experience level is required for this role at The Proactive Technology Group?
The Proactive Technology Group is looking for a candidate with "Senior-level" experience level.
Does The Proactive Technology Group allow remote work for this role?
Yes, this position at The Proactive Technology Group supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by The Proactive Technology Group for this role?
The Proactive Technology Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Parental and Family Leave, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The Proactive Technology Group?
You can apply for this role at The Proactive Technology Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.