NOC Project Manager - Remote

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Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.

NOC Project Manager

As a Network Operations Center (NOC) Project Manager, you will be responsible for planning and delivering complex, cross-functional initiatives across our Internet Service Provider (ISP) network environment. The ideal candidate would have hands-on familiarity with NOC operations, IP/MPLS and transport networks, OSS/NMS/EMS platforms, and ITIL-based service management, paired with strong project management discipline.

ESSENTIAL JOB FUNCTIONS:

• Own the full project lifecycle for network operations initiatives-from scoping and planning aspects with relevant stakeholders and experts, coordinating with cross functional teams and driving implementation, to follow ups and closeout.
• Lead requirements workshops; produce detailed minutes, action registers, and stakeholder communications.
• Build and track integrated project schedules and resource plans using tools such as Jira.
• Manage scope, risks, dependencies, and change control; escalate impediments and drive timely decision-making.
• Provide clear, concise status updates and executive-ready reporting on milestones, and outcomes.
• Coordinate cross-functional execution (Engineering, NOC, Field Ops, IT, Security, Supply Chain, Vendors) for Network Operations initiatives to drive efficiency and growth in business processes and systems.
• Facilitate change enablement, CAB reviews, and Root Cause Analysis incident reviews and reporting.
• Incident Root Cause Analysis - Track and drive NOC and interdepartmental related Action Items
• Improve service KPIs (availability, incident volume, MTTR, change success rate) through continuous improvement efforts.
• As needed, partner with NetOps/DevOps to help deliver NMS/EMS/OSS integrations alongside the Technical PM (e.g., alarm/perf telemetry, topology, inventory, ticketing, and paging).
• Coordinate dashboards and executive views (e.g., Grafana/Power BI) for service health and KPIs; standardize data sources and definitions.
• Identify automation opportunities (e.g., provisioning, detection, remediation) and deliver recommendations where appropriate.
• Contribute to business cases, budgeting/forecasting, and cost tracking as requested or needed.
• Help coordinate disaster recovery planning, drills, and documentation; ensure sparing strategies and RMA workflows are in place.
• Manage post DR events and testing reviews; coordinate communications, meeting agendas, and action items follow ups. Ensuring all findings, updates and changes are documented appropriately.
• Other job-related duties as requested

JOB QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or GED required.
• Bachelor's degree in a related field (IT, Telecommunications, Engineering) preferred.
• 1+ years of project management experience preferably in telecommunications, ISP, or network operations environments.
• High level understanding of IP networking (BGP/OSPF/MPLS/QoS) and transport (DWDM/Ethernet).
• Experience working with Network Operations and NOC processes.
• Proficiency with project tools (e.g., MS Project/Smartsheet, Jira/Confluence) and standard PM artifacts.
• Willingness to work as a team and independently.
• Travel to Evansville, IN twice a year.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• May require after-hours and occasional weekend work.
• Professional certifications such as PMP/PRINCE2 and ITIL Foundation preferred.
• Scripting/automation experience (Python, Ansible, Terraform) and familiarity with OSS/NMS/EMS integrations a plus.
• Clear written and verbal communication; ability to tailor for executives and technical teams.
• Leadership and facilitation across cross-functional teams; ability to influence without authority.
• Analytical, structured problem solving; bias for action and continuous improvement.
• Ability to manage multiple complex projects simultaneously in a fast-paced environment.

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range - $70,000 - $75,000/yr.

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