None Computer Support Specialist

Computer Support Specialist – Albany, NYLocal Pay: $25.00/hourJoin our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.Why You'll Love Working With Us 

• Quick & Easy Application- Apply anytime, anywhere with our enHANce app. 
• Referral Rewards- Receive referral bonuses for eligible healthcare professionals you refer.($200 referrer / $100 referee)
• Personalized Support -  Work with a dedicated recruiter committed to your success. 
• Exclusive Employee Benefits- Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

• Shifts: Mon- Fri between the hours of 8:00 am and 5:30 pm.
• Total of 40 hours weekly; overtime availability is rare. 
• NYS Holiday work may be required.

Computer Support Specialist  Duties & Responsibilities:Basic Duties (Training is provided on-site)

• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
• Support users in the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings

Knowledge, Skills, & Abilities:

• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge, particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence and communicate in writing
• Ability to run SQL scripts or queries is a plus

Minimum Qualifications 

• High School graduate with some college; computer science related degree is preferred.
• Minimum of 1 year/s of recent experience as as a Conputer Support Specialists
• Copy of all current required certifications and compliance documents (e.g., .BLS, N95 fit test, immunization records, TB test, or other client-specific requirements).

Benefits 

• Competitive Pay
• Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)
• 401(k) Retirement Plan
• Travel Stipends for Qualified Candidates

Ready to Get Started?Apply through this job posting and submit your most recent resume.For questions about this opportunity, please contact Queyara at (800) 928-5561, Monday through Friday, 8:30 AM–5:00 PM PST.