Nutrition Services Supervisor - Retail Services

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Nutrition Services Supervisor plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

The Nutrition Services Supervisor for Retail Services is responsible for supporting the daily operations of the Retail Cafeteria by leading staff, ensuring compliance with food safety and sanitation standards, and delivering exceptional customer service. This role provides day-to-day supervision of team members, coordinates work assignments, monitors productivity, and supports management in maintaining efficient food service operations. The Supervisor ensures accurate recordkeeping and cash handling, promotes a safe work environment, and helps develop a high-performing team while maintaining compliance with all company, safety, and regulatory requirements.

Essential Job Duties

• Supervise and support Nutrition Services staff to ensure food service procedures, quality standards, and departmental expectations are consistently met.
• Coordinate daily operations by assigning work, organizing staffing, prioritizing tasks, and ensuring deadlines are achieved.
• Train, coach, and develop new and existing team members on job responsibilities, equipment operation, food safety, and departmental procedures.
• Monitor employee performance, productivity, attendance, and adherence to company policies, including dress code and uniform standards.
• Ensure compliance with HACCP, Health Department, Infection Control, food safety, sanitation, and all company policies and procedures.
• Maintain accurate departmental records, including temperature logs, taste panels, attendance, and other required documentation.
• Demonstrate knowledge of cleaning and sanitizing chemicals, including proper use, storage, and Safety Data Sheets (SDS).
• Ensure all food service equipment is operated safely and correctly and that team members are properly trained in its use.
• Promote and maintain a safe work environment by participating in safety meetings, training, hazard assessments, and promptly reporting accidents or incidents.
• Deliver and foster exceptional customer service for patients, residents, visitors, and staff.
• Ensure the cafeteria and service areas are prepared and opened on time to provide efficient, high-quality service.
• Assist with cash handling responsibilities, including POS operations, safeguarding funds, balancing, and preparing deposits.
• Exercise sound judgment when responding to operational challenges, staffing needs, and customer concerns while supporting departmental goals.
• Maintain flexibility to meet departmental staffing and operational needs, including adjusting work schedules when necessary.
• Attend supervisor meetings, required in-service education, and mandatory training programs.
• Perform daily operational duties while supporting management with departmental initiatives and continuous process improvement.
• Perform other duties as assigned.

Required Qualifications

• Education: None
• Licensure/Certification: None
• Experience: Minimum of one year of food service or managerial experience
• Driver’s License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: High School Diploma or equivalent
• Licensure/Certification: ServSafe
• Experience: 
  • Food service
  • Customer service
  • Administrative duties
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Communicate well with fellow team members and patients.
• Efficiently work well together as a team to achieve goals.
• Ability to prioritize tasks and meet deadlines efficiently.
• Ability to use a hand-held scanner and obtain basic computer knowledge.
• Ability to adapt to changing workload and willingness to learn.
• Ability to manage situations in a productive manner.
• Responsible for identifying and addressing problems as they arise.
• Ability to guide, motivate and support the team.
• Ability to be flexible and able to adjust to unexpected changes in the workplace.

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.