Ocean Export Agent (Life Science & Healthcare)

Job Title: Ocean Export Agent (Life Science & Healthcare)

Location: Indianapolis, IN

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an OCEAN EXPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Indianapolis, IN (IND) location.

Key Responsibilities

• Create and confirm transport orders to ensure timely pickup of Life Science & Healthcare shipments at origin.
• Perform bookings and optimize routings based on DGF guidelines and compliance requirements.
• Prepare, verify, and distribute all required export documentation in alignment with GDP, FDA, USDA, and temperature-controlled transport regulations.
• Manage shipment milestones, proactively identifying delays or temperature‑excursion risks and ensuring timely resolution.
• Coordinate with Customer Service, LSH Product specialists, and Global Service Centers.
• Monitor and manage specialized container types, reefer requirements, insulated packaging, and datalogger protocols.
• Provide exceptional customer service and maintain visibility throughout shipment lifecycle.
• Support Quality Management and participate in GDP/LSH compliance training.
• May perform additional operational tasks, including limited Ocean Import support.

Skills / Requirements

• Minimum 2 years of Ocean Export or related logistics experience (LSH preferred).
• Knowledge of temperature‑controlled logistics, GDP/GMP principles a plus.
• Strong prioritization, communication, and customer service skills.
• Proficiency in Microsoft Excel, Word, PowerPoint.
• LOGIS or CargoWise experience preferred.
• Hazmat certification a plus.

Pay Range: $19.39 - $25.85/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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