Office Administration Associate

Company Summary:

With 80 years of business in the Great Lakes Bay Region, our family owned and operated dealerships are about more than making the sale. Operating two dealerships providing Cadillac, Buick, GMC, and Toyota to the community, we are about building relationships and providing the best customer service possible. We value the community and are proud supporters of multiple outreach programs, including the Bay Area women’s center, Salvation Army, and the American Cancer Society.

Job Summary: Receives customer callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic customer inquiries, routes incoming calls, takes messages and provides basic information to all callers. Provide customer service for all employees and customers cashing out and asking general dealership questions. Processes car deals, verifies costs for the accounting department, including the costs of reconditioning and equipment add-ons and handles the legal transfer of documents for the Department of Motor Vehicles.

Pay: $14.00-$16.00 an hour; Based on experience

Schedule:  40 hours a week with overtime possibilities; Rotating set schedule; 8am-5pm Monday through Friday; one 12pm-8pm shift a week and every third Saturday 10am-3pm. Flexibility to work outside dealership hours when needed.

Benefits:

• Blue Cross Blue Shield medical insurance
• Delta Dental
• EyeMed Vision
• Company paid life insurance on behalf of the employee through Principal
• John Hancock 401k with a company match
• Paid vacation time
• Employee Discount

Essential Job Duties:

• Greets and assists visitors.
• Provides information to customers, claimants, employees and sales personnel.
• Handles dissatisfied customers and adjusts complaints or refers customer to appropriate dealership employee for resolution.
• Prepares, issues and sends out receipts, bills, policies, invoices, statements and checks.
• Organize service repair orders and parts tickets.
• File service repair orders, parts tickets and car deal jackets.
• Receives, counts and pays out cash.
• Stock new/used vehicles into the dealership inventory system daily (this should be done as soon as they are received).
• Greet all customers at the window in a professional manner promptly and courteously.
• Process all wholesale deals as soon as possible.
• Process SOS paperwork.
• Breakdown car deals, maintain “Heat Sheet” for any necessary missing documentation from deals.
• Prepare paperwork for the Secretary of State on a daily basis, according to deals turned into accounting.
• Email managers in the event of a plate fee is short or a new plate is required.
• Follow-up on all missing documents form car deals.
• Responsible for all used vehicle titles and release of liens – weekly.
• Apply for lost titles when needed.
• Weekly title audit.

Requirements/Qualifications:

• High School Diploma or GED (preferred)
• At least one year of past administration (required).
• One year of automotive dealership experience preferred but not required.
• Be at least 18 years of age.
• Possess a valid driver's license.
• Eligible to be insured by Labadie’s insurance company to drive customer and company vehicles.
• Pass a drug screen.
• Eligible to work in the United States.

Equal Employment Opportunity: Labadie Auto Company is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Labadie Auto Company prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Labadie Auto Company conforms to the spirit as well as to the letter of all applicable laws and regulations.

https://www.labadietoyota.com