Office/Administration - Customer Service Support Lv1
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Overview
Job Description
Company Description : IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Job Description: 2 people Monday- Friday approximately 7-4 each day (total of 8 hours) Can be 6-3 or 8-5 as well
The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.*Assist in updating internal stakeholders on order status and any issues.*Support the generation of order related documents as outlined in established processes.*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.*Other duties as assignedMinimum Qualifications
- High school diploma, secondary education level or equivalent
- Two years of related work experience.*Preferred QualificationsComments for Suppliers: JOSEPH SAGADRACASubject: SPOTLIGHT CALL - 12373, 12374, 12375 - Customer Service Support LVL 1 - PLACEHOLDERLocation: No location addedStart: Wed 9/23/2026 3:30 PM CSTEnd: Wed 9/23/2026 4:00 PM CSTShow As: BusyMeeting Status: OrganizerOrganizer: JOSEPH SAGADRACARequired Attendees: Crystal Hill
Microsoft Teams meetingJoin: https://teams.microsoft.com/meet/94127?p=XdoP6V4qN6ajbo6Iv6Meeting ID: 94 127Passcode: zs3tE3j6Need help? | System referenceDial in by phone+,,292536155# United States, MinneapolisFind a local numberPhone conference ID: 292 536 155#For organizers: Meeting options | Reset dial-in PIN
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
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