Office/Administration - Customer Service Support Lv1

Key Accountabilities

• Create and manage Purchase Requisitions (PRs) in SAP.
• Partner with Business teams and Indirect Procurement to obtain required information for PR processing.
• Contact suppliers to obtain missing information and resolve invoice discrepancies.
• Monitor invoices in VIM daily and drive timely resolution of payment blocks.
• Provide regular status updates and escalate critical issues as needed.
• Provide mail and shipping support for the Elk River Campus.
• Collect and organize the delivery of incoming mail and packages.
• Record and stock incoming supplies to maintain inventory levels.
• Support shipping of outgoing mail and packages; ensure accurate packaging and labeling requirements for all shipments.
• Receive visitors as required and communicate with staff.

Required Qualifications

• Working knowledge of SAP systems, Accounts Payable, Procurement, or Invoice-to-Pay processes.

Minimum Qualifications

• Strong organizational and problem-solving skills.
• Detail-oriented with excellent follow-through.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• Results-driven, proactive, and willing to take initiative without waiting for direction.
• Experience working with suppliers and cross-functional teams is preferred.