This role is the organizational backbone of a busy roofing and specialty‑product office. The Office Administrator ensures smooth daily operations by managing front‑office workflow, supporting customer documentation and CRM updates, assisting with order fulfillment for a proprietary product, and providing basic marketing and trade show support. By keeping information accurate and tasks moving quickly, this position helps leadership stay focused on finance, sales, and operations while ensuring customers experience a responsive, professional team.
$20 - $24 an hour
Qualifications
• Significant experience in office administration, customer service, or front‑desk support
• Comfortable with email, Excel, and shared file systems
• Strong organizational skills and attention to detail
• Professional, friendly communication with customers and internal staff
• Ability to manage multiple small tasks and follow through independently
• Must be able to lift / move up to 50 pounds without assistance
Key Responsibilities
Front Office & Mail Management
• Process incoming and outgoing mail each business day and route items appropriately.
• Maintain a clean, organized office environment, including weekly light cleaning tasks.
Customer Documentation & CRM Support
• Prepare and send Certificates of Completion and maintain organized digital copies.
• Capture lead information and ensure it is passed along for CRM entry and follow‑up.
• Set up new customer job files in shared storage systems to support smooth project starts.
• Maintain an up‑to‑date list of all sold jobs in the CRM on a biweekly schedule.
Order Fulfillment Support
• Assemble parts boxes for product orders as needed.
• Print customer labels and complete shipping paperwork.
• Ship orders on schedule and maintain simple status notes for quick reference.
• Order office supplies and basic materials related to order fulfillment, coordinating with the Office Manager on budget.
Marketing & Trade Show Assistance
• Support preparation for industry trade shows, including the annual IRE event.
• Gather and organize show information and maintain yearly show documentation.
• Coordinate with printers using provided spreadsheets and marketing trackers.
• Laminate materials and assemble packets, signage, or displays as needed.
General Office Support
• Assist with copying, scanning, filing, and other administrative tasks for leadership.
• Provide backup phone and reception coverage when required.
• Help with simple errands or office projects that keep operations running smoothly.
Working Expectations
• Complete daily mail, order‑related tasks, and CRM updates consistently and on time.
• Keep digital and physical files organized and easy to navigate.
• Ask questions early when information is incomplete or unclear.
• Maintain a friendly, professional demeanor with customers, vendors, and visitors.
• Treat all customer and job information as confidential.
Tools & Systems
• Email and phone systems
• Shared file storage (e.g., Dropbox)
• CRM platform for tracking leads and sold jobs
• Excel‑based marketing and display spreadsheets
• Shipping platforms and label tools
• Standard office equipment (printers, laminators, postage tools)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.