Office Administrator/Customer Service

ServproPompano Beach, Florida

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Dental Insurance

Vision Insurance

Paid Vacation

Job Description

Benefits:

401(k) matching
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Do you love helping people through difficult situations?

Our Franchise is seeking someone who is comfortable working hard in challenging situations, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Servpro experience a PLUS!!

Responsibilities:

Provide excellent customer service
Receive general phone calls and greet visitors
Receive and dispatch lead calls and job referrals
Perform detailed and accurate data entry, including analyzing dispatch reports
Coordinate crew and job scheduling
Perform general administration duties
Assist other departments, as needed

Qualifications:

2+ year(s) of administrative or office-related experience and business experience
Experience in the commercial cleaning and restoration or insurance industry is desired
Customer service experience, quality assurance, and scheduling a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary software
Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
Ability to successfully complete a background check subject to applicable law

Remediation industry experience a PLUS!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

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FAQs About Office Administrator/Customer Service Jobs at Servpro

What is the work location for this position at Servpro?

This job at Servpro is located in Pompano Beach, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Servpro?

Employer has not shared pay details for this role.

What employment applies to this position at Servpro?

Servpro lists this role as a Full-time position.

What experience level is required for this role at Servpro?

Servpro is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Servpro for this role?

Servpro offers following benefits: Dental Insurance, Vision Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Servpro?

You can apply for this role at Servpro either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.