Office Administrator/Customer Service Representative
FastsignsBoca Raton, Florida
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Career Development
Job Description
Office Administrator Job Responsibilities:
- Supports company operations by maintaining office systems and supporting management staff.
- Maintains office services by organizing office operations and procedures, controlling correspondence, organizing filing systems, reviewing and approving supply requisitions, and monitoring clerical functions.
- Implements office policies by upholding standards and procedures, measuring results against standards, and making necessary adjustments.
- Completes operational requirements by scheduling employee appointments and following up on work results.
- Keeps management informed by reviewing and analyzing reports, summarizing information, and identifying trends.
- Manages company accounts and controlling the flow of incoming and outgoing merchandise
- Assists office management with required permitting paperwork. Organizing permitting files and collecting required documents for Production team.
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Automate your job search with Sonara.
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FAQs About Office Administrator/Customer Service Representative Jobs at Fastsigns
What is the work location for this position at Fastsigns?
This job at Fastsigns is located in Boca Raton, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Fastsigns?
Employer has not shared pay details for this role.
What employment applies to this position at Fastsigns?
Fastsigns lists this role as a Full-time position.
What experience level is required for this role at Fastsigns?
Fastsigns is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Fastsigns?
You can apply for this role at Fastsigns either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.