Office and Production Manager
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Overview
Job Description
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Bonus based on performance
- Company parties
- Training & development
- Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming
- Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track
- Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer
- Manage calendars, scheduling, and internal coordination across the team
- Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed)
- Order and track materials as needed to keep projects moving on schedule
- Serve as a primary point of contact for customers via phone, text, and email
- Schedule appointments for Design Associates and manage follow-ups on open proposals
- Ensure a smooth, professional, and positive experience for every customer throughout their project
- Support and execute local marketing initiatives to drive brand awareness
- Represent the business at home shows and community events (occasional evenings/weekends)
- Update Salesforce daily with job progress and customer information (training provided)
- Partner with bookkeeping support and maintain accurate records in QuickBooks Online
- Meet weekly with the Owner to review sales performance, production pipeline, and project status
- Participate in weekly planning and strategy meetings
- Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions
- Contribute ideas that shape the future of the business
- Strong organizational and project-coordination skills; comfortable managing multiple jobs at once
- Strong communication skills (especially over the phone)
- Ability to multitask and prioritize in a fast-paced environment
- Experience with QuickBooks Online required
- Comfortable learning and using CRM systems (Salesforce experience is a plus)
- Self-motivated, proactive, and solutions-oriented
- Valid driver's license and reliable personal vehicle for occasional job site visits (mileage reimbursed)
- Experience in flooring, construction, or home improvement is a plus (not required)
- Be part of a locally owned, female-led business
- Opportunity to grow with a company from the ground up
- Collaborative, entrepreneurial team environment
- Make a direct impact on production quality, customer experience, and business success
- Competitive salary + bonus potential + PTO + mileage reimbursement
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
