Office Assistant

BrandSourceChelsea, Michigan

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Office Administrator / Service CoordinatorPosition SummaryWe’re seeking a highly organized and customer-focused Office Administrator to support daily operations in a fast-paced service environment. This role serves as the first point of contact for customers, coordinates service scheduling, manages warranty claim submissions, and handles light accounting functions. The ideal candidate is detail-oriented, comfortable on the phone, and confident working with numbers and data.Key Responsibilities:Customer Service & Phone Support

Answer inbound calls and assist customers with scheduling service appointments
Coordinate technician schedules for efficiency and timeliness
Provide clear information regarding service fees, policies, and availability
Follow up with customers regarding appointment confirmations and updates
Maintain a professional, friendly, and solution-focused phone presence
Service Scheduling & Coordination
Schedule and route service calls based on technician availability and location
Update service management software with accurate call details
Communicate changes or delays to customers and technicians

Warranty Claims Administration

Submit warranty claims to manufacturers accurately and timely
Track claim status and follow up as needed
Maintain organized digital and/or physical warranty records
Ensure supporting documentation is complete and compliant

Light Accounting & Data Entry

Apply customer payments accurately to open invoices
Prepare and record daily bank deposits
Perform data entry related to service calls, billing, and collections
Assist with invoice processing and account reconciliation
Maintain accurate financial records and reports

Qualifications & SkillsPhone & Communication Skills

Strong verbal communication skills with a professional and confident tone
Comfortable handling high call volume
Ability to de-escalate concerns and provide helpful solutions
Clear and accurate information gathering

Administrative & Technical Skills

Proficient in Microsoft Office (Excel, Word, Outlook)
Experience with service management or scheduling software preferred
Accurate data entry skills with strong attention to detail
Ability to prioritize and multitask in a busy office setting

Preferred Experience

Customer service or call center background

Key Attributes

Reliable and punctual
Detail-oriented and highly organized
Team-oriented with a positive attitude
Able to maintain confidentiality with financial information

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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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FAQs About Office Assistant Jobs at BrandSource

What is the work location for this position at BrandSource?

This job at BrandSource is located in Chelsea, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BrandSource?

Employer has not shared pay details for this role.

What employment applies to this position at BrandSource?

BrandSource lists this role as a Full-time position.

What experience level is required for this role at BrandSource?

BrandSource is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at BrandSource?

You can apply for this role at BrandSource either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.