Office Assistant

We are a fast-paced and growing family-owned, family-run business looking for an experienced office assistant.Job RequirementsCustomer Service:Handle incoming customer inquiries via phone, text, and email in a courteous and professional manner.Greet walk-in customers and provide assistance.

Administrative Support:Ordering and maintaining office supplies and equipment.Handling incoming and outgoing packages.

Documentation and Data Entry:• Maintain detailed records of customer interactions, transactions and work performed.• Update customer information and ensure data accuracy.• Maintaining and organizing physical and digital files and database records.

Team Collaboration:• Work closely with other departments to ensure seamless customer experiences.• Deliver administrative support for office staff, sales team and service/installation departments.• Manage salesman's appointment calendars.

Quality Assurance:Adhere to customer service policies and procedures.Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

• Proven customer support experience as a client service representative
• Strong phone contact handling skills, active listening, and proper phone etiquette
• Ability to multitask, prioritize, and manage time effectively
• High school diploma or equivalent; college degree preferred
• Proficiency in Microsoft Office and QuickBooks (min of 3+ years required)
• Outstanding computer skills

Benefits:

• Competitive salary
• 401K with match
• Paid time off/holidays

Hours:• Monday-Thursday 8:30am-4:30pm• Friday 11:30am-4pm• Saturday 9am-12pm (rotating approx. one Sat a month) after approx 6-9 months of training