Office Assistant

Pool ScoutsRaleigh, North Carolina

$18 - $22 / hour

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Job Description

Benefits:

401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off

Pools Scouts is a growing company and we’re looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.

This person will be responsible for taking and placing customer calls, with the ability to engage in conversation, listen to customer concerns and sell our services.

They will perform data entry, schedule services and invoice customers. Data entry skills, email and written skills are essential.

Assist with scheduling customers and setting routes for our 13 vehicles and technicians. Prior experience in this area is a plus.

The position may also require research skills to troubleshoot customer problems.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

Ability to take high volume of phone calls during the busy season
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and scheduling information
Set up new customer accounts
Keep records of customer interactions and transactions
Prepare and email customer work order reports
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Manage and keep up to date accounts receivables.
Knowledge of administrative procedures
Numeric, oral and written language applications
Product knowledge
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service orientation
Adaptability
Initiative

Education and ExperienceHigh school diploma, general education degree or equivalent

Strong computer skills including Google Sheets, MS Office and Excel
Ability to type
Knowledge of administrative procedures
Numeric, oral and written language applications
Product knowledge

Key CompetenciesInterpersonal skills

Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability
Initiative
Stress tolerance

Compensation: $18.00 - $22.00 per hour

Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.

Our pool technicians, or ‘Scouts’ as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you’ll be spending so much time outside!

Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.

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