Office Assistant/Customer Service Representative

Anne Rothstein - American Family InsuranceMaple Plain, MN

$24 - $29 / hour

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Overview

Compensation

$24-$29/hour

Job Description

Join Anne Rothstein & Associates - American Family Insurance is seeking a dedicated Office Assistant/Customer Service Representative to join our team in Maple Plain, MN. At Anne Rothstein & Associates, we pride ourselves on providing top-notch customer service and fostering a positive work environment. While this role is not remote, it offers a unique opportunity to engage with clients face-to-face and build lasting relationships within the community.

As an Office Assistant/Customer Service Representative, you will be the first point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks. Your role is vital in ensuring a seamless customer experience and upholding our commitment to excellence.

If you are a motivated individual with a passion for customer service and a desire to make a difference in the lives of our clients, American Family Insurance is the perfect place for you to grow both personally and professionally. Come join our team today!

Salary Range: $24.00 - $29.00 per hour

Benefits

Hourly Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Responsibilities

Client Interaction: Engage with clients in a professional and courteous manner, addressing their inquiries and providing assistance.

Administrative Support: Assist with office tasks such as filing, data entry, and maintaining records.

Customer Service: Ensure exceptional service delivery by listening to customers' needs and offering solutions that meet their requirements.

Policy Assistance: Aid clients in understanding their insurance policies, coverage options, and claims processes.

Team Collaboration: Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

Requirements

Licensing: MN Property and Casualty

Customer Focus: Strong commitment to delivering exceptional customer service and building positive client relationships.

Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.

Communication Proficiency: Excellent verbal and written communication skills with a professional and friendly demeanor.

Adaptability: Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.

Team Player: Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.

Tech Proficiency: Basic computer skills and familiarity with office software applications.

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FAQs About Office Assistant/Customer Service Representative Jobs at Anne Rothstein - American Family Insurance

What is the work location for this position at Anne Rothstein - American Family Insurance?

This job at Anne Rothstein - American Family Insurance is located in Maple Plain, MN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Anne Rothstein - American Family Insurance?

Candidates can expect a pay range of $24–$29 per hour for this role.

What employment applies to this position at Anne Rothstein - American Family Insurance?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Anne Rothstein - American Family Insurance?

You can apply for this role at Anne Rothstein - American Family Insurance either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.