Office Clerk (Dual Role)

Terzo does not accept resumes from external recruiters.   

Who we are

We are a logistics company that focuses on the repair, refurbishment, and re-manufacturing of pallets.

Why Terzo Enterprises?

• Comprehensive benefit plan
• Positive environment, team-oriented
• 6 paid holidays (after 90 days of employment)
• Indoor steady work, year-round!

What will you do?

This dual-role position combines Office Clerk and Utility responsibilities to support both administrative and operational functions of the site. The role ensures the smooth flow of goods and supplies used in production, maintains accurate records and documentation, supports HR administrative tasks, and serves as the primary point of contact for drivers, clients, and visitors. This role is key to maintaining organization, efficiency, and compliance across daily site operations.

Hours:

Monday-Friday

7 am to 3:30 pm

Duties Include:

• Represent the site professionally, serving as the face of the company for visitors, drivers, and internal staff.
• Coordinates activities engaged in handling service orders and telephone complaints of customers by performing the following duties.
• Provide support for HR administrative tasks as assigned, acting as a point of contact for employees and management.
• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Assigns loads to forklift drivers, responsible for pre-shift door check and assigning doors to yard hostlers.

• Key information into the computer to compile work volume statistics for accounting purposes and to keep records of customer service requests.
• Determines work procedures, prepares work schedules, and expedites workflow, as well as copies forms for daily use and ensuring next shift is set up with proper paperwork and correct trailers indoors.
• Issues written and oral instructions to drivers and vendors.
• Studies and standardizes procedures to improve efficiency.
• Schedules inbound and outbound appointments, as well as signing in drivers, entering transactions in inventory software, and notifying customers when a carrier is approximately 2 hours late.

• Reviews scheduled deliveries and alerts management when inventory levels are not at acceptable levels to meet customer needs.
• Maintain inventory, shipping supplies, and a clean, organized workspace. 
• Performs other duties as required.
• Represent the site professionally, serving as the face of the company for visitors, drivers, and internal staff.

Join us today!

Terzo Enterprises Incorporated is an Equal Opportunity Employer.

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.