Office Coordinator, Spine Center

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Coordinates and oversees daily administrative and clerical operations, ensuring efficient workflow, and providing support to providers, staff and patients. Coordinate staff schedules, cover front desk check in check out process. Train new staff, address patient inquires in a professional manager. Verify patient information and assist with medical billing, obtain prior authorization for surgeries, procedures or medication as needed.

ESSENTIAL RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO:

• Under the direction of the Physicians, Manager, and/or Director, support day to day front desk operations for the physician practice.
• Perform initial intake collecting patient insurance data, demographics and co-pays. Obtain all necessary patient signatures. Scan insurance cards and drivers licenses into electronic health record.  Prepare correspondence 
• Enter all required data into electronic health record, ensuring meaningful use and managed care, and quality requirements are being met. Monitor and address Epic Workques and inbasket tasks
• Verify patients' insurance eligibility and ensure all necessary referrals/pre-certifications are in place by the time of visit. Oversee front desk operations and workflows
• Coordinate appointments, procedures, radiology exams.
• Oversee practice activity to ensure quality of serves are provided in an efficient effective manner and meet all applicable policies and regulations.
• Assist with phones, mail pick - up and delivery. Separate, distribute and scan mail. Provide phone support as needed. Escalate issues as necessary.  Assist with submission of manual charge entry
• Schedule surgical, ancillary testing, and consultation – educate patients as necessary 
• Oversee practice operations and supervise staff in absence of Manager. Support Manager with other duties and special projects, as identified and assigned. (if applicable).

MINIMUM QUALIFICATIONS:

• EDUCATION: High School Graduate or equivalent. Bachelor's Degree Preferred
• LICENSURE/CERTIFICATION/REGISTRATION: N/A
• REQUIRED WORK EXPERIENCE: 1-3 years of work-related experience

SKILLS, KNOWLEDGE & ABILITIES:

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.  May produce complex documents, perform analysis and maintain databases.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
• Ability to act as a team leader for small projects or work group(s), creating a collaborative and respectful team environment and improving workflows.  Results may impact the operations of one or more departments.
• Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.  Ability to remain calm in stressful situations.

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled