Office Coordinator

One Way Franchise Service CenterLivonia, Michigan

$16 - $20 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$16-$20/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

401(k)
Competitive salary
Health insurance

One Way Restoration is looking for a highly organized and detail-oriented Office Coordinator to keep our corporate office running smoothly and efficiently.

The successful candidate will be responsible for selected accounting aspects, answering phones, and scheduling appointments in a high-volume multi-state corporate office. Education and ExperienceHigh school diploma/ GED 2-3 years of experience in an office environment performing clerical duties and receiving multiple inbound calls.

Responsibilities:

- Respond promptly and professionally to customer inquiries via phone and email.

- Identify and resolve service issues by providing accurate information and effective solutions.

- Maintain up-to-date knowledge of our services and promotions.

- Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.

- Follow up with customers to ensure their issues and needs are resolved.

- Collaborate with team members to improve processes and enhance the customer experience.

- Gather customer feedback and report common issues to management for continuous improvement.

- Support customers with order processing, account information, and troubleshooting assistance.

Requirements:

- Previous experience in a customer service or support role preferred.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and a detail-oriented mindset.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Proficiency with CRM systems and basic computer skills.

- A positive attitude, patience, and empathy when dealing with customers.

- A high school diploma or equivalent.

Benefits:

- Competitive salary.

- Comprehensive health, dental, and vision insurance.

- Paid time off.

- Friendly and supportive team environment.

Compensation: $16.00 - $20.00 per hour

WORKING AT ONE WAY

What unites Oneway employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.

The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible, it isn't easy, but we embrace this challenge every day.

By working together on behalf of our communities and customers, we are building the future one innovative service, and idea at a time.

Are you ready to embrace the challenge? Come build the future with us.

COMPANY OVERVIEW

At ONEWAY PROPERTY RESTORATION our restoration specialists are number #1 in the restoration industry. We are one of the largest professional full-service restoration firms in the U.S. and we are looking for great people like you !!!

Come build the future with us. We are always looking for talented quick learners who have a “Ready to do whatever it takes attitude.” We offer great benefits and careeer advancement opportunities. You will love our amazing team full of passion, energy, and drive.

OUR MISSION

To continue our legacy of being a leader and innovator in the carpet cleaning and restoration industry and to provide the opportunity for entrepreneurs to experience the dream of franchise ownership.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Way Property Restoration Corporate.

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FAQs About Office Coordinator Jobs at One Way Franchise Service Center

What is the work location for this position at One Way Franchise Service Center?

This job at One Way Franchise Service Center is located in Livonia, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at One Way Franchise Service Center?

Candidates can expect a pay range of $16–$20 per hour for this role.

What employment applies to this position at One Way Franchise Service Center?

One Way Franchise Service Center lists this role as a Full-time position.

What experience level is required for this role at One Way Franchise Service Center?

One Way Franchise Service Center is looking for a candidate with "Senior-level" experience level.

What benefits are offered by One Way Franchise Service Center for this role?

One Way Franchise Service Center offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at One Way Franchise Service Center?

You can apply for this role at One Way Franchise Service Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.