Office Coordinator I- Patient Access, Big Sky (FT- 1.0 FTE, Day Shift)

Position Summary: 

The Office Coordinator I facilitates the efficient operation of the assigned department(s) by performing a variety of clerical and administrative tasks. Provides administrative support in a variety of functions to an individual, team, department, or other group in the organization. Responds to or routes routine inquiries from external or internal sources with standard correspondence or other messaging. Primary expectations include patient appointing, telephone triage, registration and other activities as defined.

Minimum Qualifications:

Required

• High School Diploma or Equivalent

Preferred

• 1 year of administrative experience preferred

Essential Job Functions:

In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Primarily serve as the receptionist for the office, greeting patients, visitors, or staff.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Patient Appointing
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Prints letters, memos, forms, and reports according to written or verbal instructions.
• May sort incoming mail and delivers to appropriate department or individual; processes outgoing mail.
• Performs clerical duties including typing, filing, and completion of simple forms.
• Operates office machines including copiers, scanners, phone and voicemail systems, computers, and other standard office equipment.
• May take on team lead roles to assist with office activities and functions to maintain efficiency and compliance with company policies.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times.
• Ability to work in a busy and stressful environment and manage multiple tasks during designated work shifts.
• Strong interpersonal, verbal and written communication skills.
• Ability to work varied shifts.
• Computer applications, MS Office, EMR, internet applications and standard office equipment.
• Detail oriented, organizational skills and the ability to prioritize.
• Strong interpersonal and teamwork skills.

Physical Requirements

• Lifting, Pushing, and Pulling: Lift 30 pounds of weight (pick up supplies, move equipment, etc.) Carry equipment/supplies.
• Extended Hours: The role may involve working for extended periods, requiring sitting, walking, or standing for eight or more hours daily.
• Flexible Schedule: The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts
• On-Call Availability: On-call work may be required to respond promptly to organizational, patient, or employee needs
• Effective Communication: Proficient in effective communication, both in person and through various technologies
• Handling Challenging Situations: The role may involve dealing with upset individuals, requiring the ability to de-escalate situations and work effectively with frustrated patients, families, or employees
• Repetitive Tasks: Ability to perform repetitive tasks as needed to fulfill job responsibilities            

Exposures

Tasks Include Potential Exposure: Job tasks may involve exposure to:

• Bloodborne pathogens, such as blood, bodily fluids, or tissues.
• Radiation in settings where medical imaging procedures are performed
• Various chemicals and medications used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances.
• Infectious diseases due to contact with patients in areas that may have contagious illnesses

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.  They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.