Office Manager and CSR at HVAC and Plumbing company
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$60,000-$80,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Bonus based on performance
We are seeking a friendly, organized, and motivated Office Manager / Customer Service Representative to join our growing HVAC & Plumbing company. This role is the first point of contact for our customers and plays a critical role in coordinating daily office and field operations at Patriot Heating and AC, a HVAC and Plumbing Company located in Shawnee, KS. We are looking for a team player who can multitask and wear multiple hats and the perfect candidate has experience in ServiceTitan.
Responsibilities
Customer Service & Scheduling
- Answer incoming calls and schedule service appointments
- Proactively contact customers to promote and schedule services
- Provide excellent customer service and resolve customer inquiries
- Maintain accurate and up-to-date customer records
Dispatch & Operations
- Dispatch technicians and coordinate daily service schedules
- Communicate effectively with technicians and management
- Track and manage preventative maintenance memberships and scheduling
Administrative & Financial Support
- Process service requests, invoices, and follow-ups
- Enter and manage accounts payable, accounts receivable, and job coding
- Coordinate credit card receipts, expense tracking, and documentation
- Assist with licensing, permits, applications, renewals, and project tracking
Payroll & HR Support
- Process weekly payroll, track employee hours and PTO
- Maintain employee documentation and personnel records
- Assist with employee onboarding, offboarding, training coordination, and benefits administration
Qualifications
- Minimum 5+ years of office management or administrative experience, preferably in a service-based, construction, or trade environment
- Proven customer service experience
- Experience with ServiceTitan strongly preferred
- Strong organizational, multitasking, and communication skills
- Comfortable working in a fast-paced environment
- Proficient with basic computer systems and data entry
- HVAC or plumbing office experience preferred, but not required
Compensation: $60,000.00 - $80,000.00 per year
Propeller Building Services, Inc.
Your Growth Partner in HVAC & Plumbing
Welcome to Propeller Building Services, the cornerstone of reliability and excellence in the world of residential and commercial HVAC and plumbing solutions. As the trusted parent company to a dedicated family of HVAC and Plumbing specialists, we are committed to providing top-tier heating, ventilation, air conditioning, and plumbing services that you can depend on.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Office Manager and CSR at HVAC and Plumbing company Jobs at Propeller Building Services
What is the work location for this position at Propeller Building Services?
This job at Propeller Building Services is located in Shawnee, Kansas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Propeller Building Services?
Candidates can expect a pay range of $60,000 and $80,000 per year.
What employment applies to this position at Propeller Building Services?
Propeller Building Services lists this role as a Full-time position.
What experience level is required for this role at Propeller Building Services?
Propeller Building Services is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Propeller Building Services for this role?
Propeller Building Services offers following benefits: Health Insurance, Dental Insurance, and Vision Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Propeller Building Services?
You can apply for this role at Propeller Building Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.